Field Dispatch/Operations-FSC-QC
Insight Global
Field Operations Dispatch Specialist
Required Skills & ExperienceMinimum Qualifications (MQs) 3 years in a installations dispatching support environment 3 years of experience managing relationships with a variety of contractors and vendors. 3 years of experience in GIS or equivalent mapping systems. Ability to work non-standard working hours including weekends, holidays, and differing work rotations/shifts. Experience using a computer in a professional setting. Experience with field services dispatch in telecom or similar industry.
Nice to Have Skills & ExperiencePreferred Qualifications (PQs) Experience using OFSC and or Salesforce 3 years experience with field services dispatch in telecom or similar industry. 3 years of experience with fiber to the B2B/Enterprise level fiber network construction/operations. Ability to operate Google Workspace, Oracle Field Services Cloud (OFSC), and Salesforce applications.
Job DescriptionThe Field Operations team is responsible for the installation, maintenance, and repair of residential and small business services. Within the Field Operations department, the Field Service Center team is responsible for dispatching and technical support of GFiber's Field Technicians, helping to expand and maintain GFiber's Wired and Wireless customer installations and network construction.
Role Description (and additional job description) The Field Services Center Install Save Desk supports the dispatch and technical support of: installing and repair of GFiber services. Your primary responsibilities will require the use of service support software such as Salesforce - Service Console and Oracle Field Service Cloud (OFSC), understanding of how to work through same day challenges that prevent technicians' completion of installations.
Responsibilities Drop readiness for installs checks and follow up Coordination with Vendor Dispatchers to resolve quota availability for scheduling Contacting Customers to coordinate scheduling. Coordinates multiple repair and maintenance resources for Repair and Maintenance Coordinate install fulfillment dispatch and handling calls from technicians. Have knowledge of in-home installations procedures Navigate complex customer interactions with exceptional client service, professionalism, and thoroughness. Have capabilities to reason through ticket prioritization. Maintaining established KPI's for Installation Job competition rates
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