Shift Supervisor

Job Description

Job Description

Nestled in the vibrant city of Boston, Birdies and Beans Cafe is a haven for those who appreciate the perfect blend of golf and coffee. Our cozy cafe provides a relaxing space to savor delicious beverages while discussing your latest round or planning your next tee time.

A Shift Supervisor serves as an integral member of leadership, spearheading efforts to consistently deliver exceptional hospitality and elevate the coffee experience, all while upholding stringent Cafe standards and driving toward established business objectives. Shift Supervisor fosters a culture of continuous learning within the Cafe, serving as a catalyst for inspiration and motivation among team members to continuously refine their skills and enhance performance.

While occupying a position of influence within the team, a Shift Supervisor operates without direct reports, leveraging their leadership to orchestrate collaborative efforts and drive collective success.

Responsibilities

• Possess comprehensive knowledge of Cafe expenditures and actively contribute to sales growth initiatives.

• Support ongoing operations and continuous improvement within the cafe, through the assigned operational area of focus, taking a proactive role in ensuring the right routines, processes, and tools are in place to enable the team’s success.

• Oversee service flow to uphold optimal levels of safety, cleanliness, quality, and efficiency.

• Execute essential operational support duties such as ordering, receiving, and managing inventory. 

• Follow the Leader on Duty process and checklists by strategically deploying staff, overseeing breaks, and ensuring exceptional hospitality and adherence to Birdies and Beans standards for beverage and food preparation.

• Facilitate the onboarding and training of new team members, ensuring seamless integration into the team.

• Assume responsibility for cash handling and daily deposits.

• Promptly address guest concerns within the Cafe.

• Report incidents of illness and injury as per protocol.

• Provide guidance to team members on new menu offerings and operational procedures. Lead efforts to achieve company-wide sustainability objectives, actively engaging your team in these initiatives.

• Consistently prepare and serve beverages and food items to the highest quality standards. 

• Take charge of supervising high-performing team members.

• Demonstrate exemplary behavior as a role model for your team members, consistently setting high standards and continuously striving for improvement and lead with Omotenashi in mind.

• Foster a culture of curiosity and ongoing learning, participating in tastings, cuppings, and training sessions to deepen your understanding of coffee.

• Ensure compliance with company standards and safety protocols, fostering a culture of continuous improvement through constructive feedback and support to promote a safe and respectful workplace environment for all team members

You Are:

• A leader who is passionate about training and helping to develop a team

• Aware of your impact on others and seek regular feedback to continually improve

• A strong communicator who can provide impactful and motivating feedback to improve the team’s beverage, food, and hospitality delivery

• Always curious, you are excited about finding new ways to delight our guests

• Savvy with your resources, with the ability to make decisions and problem-solve

• Dedicated to your team and your guests—you understand and value empathy and use it to guide interactions on and off the job

• Passionate about the planet and creating a sustainable future for our people, the company, and our planet

• Eligible to work in the United States and 18 years of age or older

You Have:

• 6 months to 1 year of supervisory experience or experience in team leadership.

• Completed Birdies and Beans Barista Essentials training and validation program or will complete it within 90 days post-hire

• Existing Food Safety Certification required for the state you will be working in and your specific role or will obtain it within 30 days post-hire

• Basic math and computer skills

• A flexible schedule and are available to work mornings, evenings, weekends and holidays