Operations Manager

This role is responsible for onboarding, developing, coaching, mentoring, and performance management of all drivers and helpers. It establishes and maintains positive relationships with all front‑line employees and spends the majority of the day in the field with frontline employees. Essential Duties and Responsibilities Ensure new frontline employees have tools, instruction, and feedback for successful daily duties. Meet with new frontline employees daily to ensure consistent communication and support of onboarding. Provide timely and consistent touchpoints with frontline employees. Regularly review best practices to enhance daily performance. Focus on understanding and progress of frontline employee career goals. Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success. Actively practice and seek feedback on coaching conversations. Lead by example to ensure safety practices are paramount with each employee. Teach and develop an understanding of the WM Way. Conduct root cause investigations for all injuries and incidents, ensuring consistent discipline and retraining. Document and maintain records required by regulatory agencies such as the Department of Transportation. Review and audit documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate. Visit customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate. Qualifications Associate’s Degree (accredited) or in lieu of a degree, High School Diploma (accredited) and two (2) years of relevant work experience. Must be at least 18 years of age. Legally eligible to work in the country where the position is located. Valid driver’s license upon hire. Preferred: Successful completion of the WM Operations Manager Trainee program. Physical Requirements This job operates in a mix between an office environment and field environment and routinely requires the use of standard office equipment such as computers, phones, and copy machines. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Benefits Medical, dental, vision, life insurance, and short-term disability. Stock purchase plan and company matching on a 401(k). Paid vacation, holidays, and personal days. Benefits may vary by site. #J-18808-Ljbffr WM