Front Desk Specialist - USFTGP Tampa Palms

Front Desk Specialist - USFTGP Tampa Palms

This position is responsible for patient check-in and check-out functions utilizing EPIC. Assists patients as they present for scheduled appointments. Verifies patient demographics, collects co-payments, generates and provides receipts, and has patients complete and sign all necessary paperwork. Assists physicians and nurses on each floor by processing appropriate paperwork for scheduled appointments. Provides excellent customer service to all of our patients and co-workers.

Essential Functions:

• Proactively screens patients with scheduled appointments to assess need of any pre-certifications, authorizations/referral and educates patients of financial policies and procedures
• Manages the front desk which may include checking in patients, verifying demographics, collecting co-payments, generating and providing receipts, and having patients complete and sign all necessary paperwork to allow for a patient to be properly seen and billed for visit
• Answers, screens and routes phone calls from physicians, nurses, administrative staff, internal and external ancillary support areas, departments, hospitals and academic offices and others for efficient and timely communication
• Completes patient scheduling activities to ensure patients are seen in a timely manner
• Documents patient information in EPIC to allow for complete communication across the clinical team
• Reconciles all received payments through billing activities functions and balances and closes cash drawer before the end of the day
• Maintains overall patient experience and safety, following all emergency clinical policies and protocols, to allow for optimal experience of care

Qualifications:

• High School Diploma or Equivalent

Primary Location: Tampa

Work Locations: Family Care Center Tampa Palms 16011 Tampa Palms Blvd. W. Tampa 33647 Eligible for Remote Work: On Site

Job: Patient Financial Services Organization: Academic Medical Group Inc Schedule: Full-time Scheduled Days: Monday, Tuesday, Wednesday, Thursday, Friday Shift: Day Job Type: On Site Shift Hours: 7am to 5pm Minimum Salary: 32,136.00

Tampa General Hospital