Front Office Supervisor-Ji Hotel Orchard

Working Arrangement 5-day work week Up to 44 working hours per week Roster-based working schedule, including weekends and Public Holidays. The position will follow a mixed roster , consisting of both supervisory shifts and regular Front Desk operational shifts. Supervisory shifts may include: Day Shift: 9:00 AM – 9:00 PM Night Shift: 9:00 PM – 9:00 AM Other Front Desk shift timings may also be assigned according to the duty roster and operational requirements. Night shifts will be assigned when required based on hotel operational needs. Candidates must be flexible and willing to work different shifts, including weekends and Public Holidays. Job Description Supervise and support the Front Office team to ensure smooth daily operations and excellent guest service. Perform regular Front Desk operational duties when rostered, including guest check-in, check-out, room assignments and billing. Manage guest feedback and complaints professionally and promptly, ensuring proper follow-up. Ensure all Front Office staff adhere to hotel policies, grooming standards and service procedures. Conduct on-the-job training for Front Desk staff and assist with the onboarding of new employees. Coordinate with Housekeeping, Engineering and other departments to handle guest requests and operational issues. Oversee night audit procedures when assigned to night duty. Prepare shift reports and ensure accurate and effective handovers between shifts. Support the Front Office Manager in supervising daily Front Office operations and managing the team. Assist in resolving operational issues and ensure service standards are consistently maintained. Requirements Singapore Citizens and Permanent Residents (PR) only. Minimum 2 years of Front Office experience in a hotel environment. Fluent in both English and Mandarin , with strong verbal communication skills in both languages. Strong leadership, communication, interpersonal and problem-solving skills. Able to supervise, guide and support Front Office staff effectively. Able to work independently and perform well under pressure in a fast-paced hotel environment. Able to handle guest complaints and difficult situations professionally, calmly and tactfully. Familiar with hotel PMS systems such as Opera, Epitome or similar systems. Must be willing to perform both supervisory and regular Front Desk operational duties according to the roster. Must be willing and able to work day shifts, night shifts, weekends and Public Holidays according to operational requirements. Flexible with working hours and shift arrangements based on hotel operational needs. #J-18808-Ljbffr H WORLD HOLDINGS SINGAPORE PTE LTD