Supervisor, Language Services - Full Time - Day

Overview Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives—and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. We support one another and our community, and strive to be a leader of positive change. Responsibilities Ensures efficient daily operations of the department through appropriate staffing, workflow and productivity assessments. Provides supervision and support for all members of the language services team. Creates a team focused environment to ensure quality patient care. Conducts team meetings to foster quality customer service and teamwork. Participates in performance evaluations. Makes recommendations on hires, transfers, promotions, disciplines, terminations and similar actions. Encourages and supports diverse views and approaches. Integrates diversity into departmental objectives. Assists in developing procedures that comply with established organizational policies, quality, safety, and other programs. Participates in performance improvement initiatives. Recommends improvements in systems, schedules, policies and procedures. Ensures compliance with regulatory agencies and serves as a liaison to language related third party companies and vendors. Collaborates with leadership team to identify and resolve issues. Monitors monthly costs, cost allocation, resource usage, and language trends across the system per facility. Proactively trains team members on how to work with interpreters and troubleshoots throughout the network any issues that arise regarding the use of interpreters. Researches, recommends and implements most efficient and effective methods for provision of language and cultural services. Qualifications Associate's Degree Bi-lingual 3 to 5 years of experience in either hospital/healthcare, business, hospitality, or customer service—recommended. Excellent interpersonal, communication, writing, and presentation skills. Proficient in Microsoft Outlook and Office Programs. Preferred Qualifications Bachelor's degree Hospital operations experience. Licenses and Certifications Trained or qualified interpreter Compensation and Benefits Minimum annual base compensation is $92,144.00, plus a comprehensive benefits package that includes health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. Compensation is benchmarked against market data and may vary based on experience, education, and other factors. #J-18808-Ljbffr Hackensack Meridian Health