Barista

Barista Team LeadA Barista Team Lead is responsible for leading the coffeehouse team, ensuring high-quality service, and supporting store operations.Key Responsibilities:Team Leadership: Supervise and train baristas, ensuring they follow the set standards for customer service, product quality, and safetyCustomer Service: Build rapport with customers, respond to questions effectively, and maintain a friendly, professional attitudeOperational Oversight: Assist the Retail Manager in coordinating daily operations, including ordering and receiving products, completing paperwork, and planning work assignmentsTraining & Development: Help the Retail Manager with interviews and train new associates, appraise performance, and provide feedback to improve skillsProblem Solving: Address customer complaints, help resolve issues, and maintain a clean, organized store environmentCompliance: Follow food safety regulations, sanitation procedures, and company policies. Must obtain and keep Serv Safe manager certification within 3 months of starting position.Product Management: Stock and display products according to merchandising standardsRequired Skills & Qualifications:Experience: Typically 2+ years of barista experience, with leadership or supervisory experience preferredTechnical Skills: Knowledge of specialty drinks, ingredients, and coffee equipment; ability to use computer systems for orders and reportsSoft Skills: Excellent communication and interpersonal skills, strong organizational abilities, patience, and the ability to work in a fast-paced environmentPhysical Requirements: Ability to lift up to 50lbs, carry, push, pull, and stand for long periods; work in a busy, sometimes noisy environmentRequirements:High school diploma, GED or equivalent experience is preferred.Requires 3-5 years of relevant experience.Requires ServSafe Manager Certification within 6 months of hire.Requires the ability to operate kitchen equipment.Requires basic computer skills.Must be able to wear protective equipment/clothing required by the environment or government regulations such as gowns, gloves, goggles, rubber-soled closed-toe footwear, etc.Requires adherence to local health regulations and safety requirements to produce safe food for consumption.Requires the ability to climb ladders.Physical requirements to include: reaching, standing for long periods of time, squatting, bending, carrying and/or lifting supplies and equipment weighing 35 lbs. or more, up to 80% of the time.