Customer Success Engineer

Readiness Delivered . Kratos is a leader in assured aerospace communication solutions and services. We are cutting-edge innovators and creative problem solvers working collaboratively to solve our customers toughest challenges. Our culture is fast-paced and innovative. We are a trusted partneridriven by doing the right thing and achieving maximum success for our customers, our partners and ourselves.iWe are seeking a highly skilled Senior Customer Success Engineer with a specialization in 4G/5G technologies to support Kartosis strategic 5G initiatives. In this role, you will become a key subject matter expert (SME) for all 5G-related design, deployment, testing, and customer-facing technical discussions. You will work closely with internal engineering teams, product teams, and external customers to ensure successful adoption and operationalization of Kartosis 5G platform capabilities. Become Kartosis internal and external 5G subject matter expert, maintaining deep knowledge of 5G architecture, standards, protocols, and platform functionality. Support internal and customer-facing 5G network design discussions, including RAN, Core, transport, UE and integration considerations. Lead and support delivery, deployment, configuration, and validation of Kartosis 5G platforms in customer and lab environments. Develop and deliver 5G technical training (internal, partner, and customer), including documentation, presentations, labs, and hands-on exercises. Create, write, and execute 5G test cases to validate functionality, performance, interoperability, and customer-specific configurations. Serve as the technical interface between development engineers and internal/external stakeholders, helping clarify requirements, triage issues, and communicate complex 5G concepts effectively. Collaborate with product, engineering, and solution architecture teams to provide customer feedback, identify platform improvements, and support roadmap alignment. Assist customers with troubleshooting 5G-related issues, analyzing logs, interpreting signaling flows, and ensuring successful resolution. Keyword: 4G/LTE ,5G Core , 5G RAN , RAN design ,Network engineering ,RF engineering, Transport networks, 5G signaling, Network integration Cloud-hosted 5G , 5G architecture Required Experience Proven experience in 4G/5G technology (Core, RAN, transport, slicing, orchestration, standards). Strong ability to interpret and explain 5G signaling flows, protocols, and network behavior. Experience supporting customer deployments of telecom or networking platforms. Hands-on experience with network design, RF concepts, or cloud-hosted 5G solutions. Strong Linux fundamentals and familiarity with containerized or distributed platforms. Ability to write clear technical documentation and test plans. Excellent communication skills with both technical and non-technical customer stakeholders. Experience performing structured troubleshooting and supporting production-grade systems. Preferred Skills/Experience Familiarity with Kubernetes, cloud-native networking, or edge computing architectures. Experience with CI/CD, automation, or scripting (Bash, Python). Exposure to security frameworks applicable to telecom and cloud. Knowledge of public cloud environments (AWS, Azure, GCP). Why Join Us Shape and influence the future of Kartosis 5G platform strategy. Serve as a key technical leader bridging engineering innovation and real-world customer success. Work with advanced 5G technologies, testbeds, and mission-critical deployments. Collaborate with a highly skilled engineering team solving complex, emerging challenges. Help customers adopt and operationalize cutting-edge 5G capabilities. LI-Hybrid The grade-based pay range for this job is listed below. Individual salaries within that range are determined through a wide variety of factors including but not limited to education, experience, knowledge, and skills. Competitive salary based on experience and education Salary Range: $185,00-$200,000 Kratos is valued for our ability to design and deliver leading edge, resilient solutions for aerospace communication, control, awareness and mission success across a continuum of offeringsifrom commercial to tailored custom solutions and integrated programs. Customers trust us to stay relevant and know we are in it for the long-haul. We bring both the capability and confidence that our customers value and depend on. And we always deliver. This posting will close within 90 days from the Posting Date. From: Kratos Defense #J-18808-Ljbffr