Patient Coordinator - Newman Regional Health Medical Partners

Job Description

Job Description

We are looking for a talented and motivated candidate who is ready to join an amazing team and make a difference at Newman Regional Health Medical Partners! NRHMP is committed to ensuring that you and your family receive the best medical care available. We provide high quality care that is patient-directed to meet your health goals with your well-being in mind. Our caring and compassionate staff provide state-of-the art healthcare to patients of all ages by adhering to our values of quality, service, people, growth and fiscal responsibility. Come see why we are different and apply today! Join our team today to begin or continue your career at Newman Regional Health!

This is a Full Time Monday-Friday Position. 8:00am-5:00pm

The Patient Coordinator serves as a key member of the clinic team by ensuring an exceptional patient experience through accurate registration, scheduling, insurance verification, and coordination of patient visits. This position is responsible for obtaining and maintaining accurate demographic, financial, and insurance information, assisting patients with scheduling and payment processes, supporting providers and clinical staff, and performing a variety of administrative duties. The Patient Coordinator promotes outstanding customer service while ensuring compliance with organizational policies, regulatory requirements, and revenue cycle processes.

Essential Functions:

• Create a welcoming and positive experience for patients and visitors
• Schedule appointments and support patient registration activities
• Verify insurance and maintain accurate patient records
• Collect payments and assist with billing-related questions
• Answer phone calls and provide excellent customer service
• Support providers and clinic staff with daily administrative tasks
• Utilize electronic medical record systems and office technology efficiently
• Collaborate with team members to ensure smooth clinic operations
• Maintain confidentiality and comply with all policies and regulations
• Perform other duties as assigned

Qualifications:

• High School Diploma or GED required.
• Minimum one (1) year of customer service experience required.
• Previous healthcare, patient registration, scheduling, insurance verification, or medical office experience preferred.
• Strong customer service and interpersonal skills.
• Effective verbal and written communication skills.
• Ability to accurately enter and maintain patient information.
• Strong attention to detail and organizational abilities.
• Knowledge of insurance plans, benefit verification, and patient registration workflows preferred.
• Ability to prioritize tasks and function effectively in a fast-paced healthcare environment.
• Proficiency with Microsoft Office applications and electronic medical record systems.

Certifications

• CPR certification required or ability to obtain within 90 days of hire

At NRH, we want to ensure your needs are met. We offer a variety of comprehensive medical, dental, and vision plans along with some unique benefits including:

• Student Loan Repayment
• Tuition Assistance
• Generous Paid Time Off including Extended Illness Benefit
• KPERS Retirement
• Identity Theft Protection Discounts
• Life Insurance options
• Long and short-term disability
• Flex Spending Account
• Accient and Cancer coverage

About Newman Regional Health: Centrally located within the city of Emporia, Newman Regional Health is a 25-bed non-profit critical access hospital owned by the people of Lyon County. Newman Regional Health is a teaching hospital, and is home to the ESU Newman Division of Nursing. We are committed to improving the health of the communities we serve by providing high-quality care. We are continually recognized as one of the Top 10 hospitals in Kansas and one of the Top 50 Critical Access Hospitals in the United States.