Director of Operations (Multi-Site Medical Practice Manager)

Physicians Care is looking for a Director of Operations to join our team in Chattanooga TN. The ideal candidate will have previous experience in a healthcare office and enjoy participating in both daily operations and management functions for their location(s).

JOB SUMMARY:
The overall operational responsibility for the business functions of the assigned centers (multi-site with a minimum of 4 centers and a maximum of 10) to ensure service quality financial results optimum utilization of resources efficient delivery of services and a superior patient experience.

KEY RESPONSIBILITIES:
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.
Evaluates patient flow through the center to ensure appropriate utilization of business resources
Monitor wait times for the center and manage the workflow accordingly
Identifies opportunities to increase business and scope of services provided by the center
Ensures high team member morale and a professional effective and efficient working atmosphere
Participates in administrative business operations meetings as scheduled. Counsels disciplines and/or recommends termination of team members as necessary
Owns the performance results in regards to patient experience patient volume financial results and service standards
Serve as the communication liaison between the home office and all center team members
Understands work flow and function of all positions
Effectively serve as a fill-in on all positions qualified for when absences or patient volumes warrant additional help
Serve as the subject matter expert (SME) for training and systems i.e. UltiPro DocuTAP Healthstream Front Desk processes and Occupational Health
Implement the policies and procedures from the Home Office. Follow all operational guidelines
Responsible for OccHealth sales and grassroots marketing of your center with support from the home office service line leaders

SUPERVISORY RESPONSIBILITIES:
Oversee all team members assigned within your area

WHATS REQUIRED
Previous experience working in a healthcare environment; management experience required
Working knowledge of work flow and scheduling
Must be able to maintain a highly structured environment

FULL-TIME BENEFITS INCLUDE:
Competitive Salary
Medical Dental and Vision Options
Retirement savings plans
Continuing Education Reimbursement
Paid Time Off
and MORE!

Required Experience:

Director