Bilingual Spanish Customer Service Representative

Ultimate Staffing is Hiring a bilingual Spanish Customer Service Representative


to join a growing skincare company in Irvine! The Customer Service Representative will be a high-touch, white-glove role - the face of support to both customers and distributors.

Location & Schedule

On-site Irvine

Hours: 9:30am-5:00pm

Pay: $22/hr to start

Key Responsibilities

• 
  
  
  Fielding and resolving product inquiries, order tracking, returns, and account support via
  
  
  
  
  phone, email, and chat
  
  
  
  



• 
  
  
  Maintaining ownership of cases from first contact through full resolution
  
  
  
  



• 
  
  
  Translating marketing and product content in their other language
  
  
  
  



• 
  
  
  Building strong relationships with
  
  
  
  
  distributors
  
  
  
  
  (not just end customers)
  
  
  
  



• 
  
  
  Collaborating with operations, logistics, marketing, and product teams
  
  
  
  



• 
  
  
  Embodying brand values:
  
  
  
  
  professionalism, warmth, and passion for skincare
  
  
  
  

Qualifications:

• 
  
  
  2+ years
  
  
  
  
  of Customer Service or Administrative experience
  
  
  
  



• 
  
  
  Heavy
  
  
  
  
  phone experience
  
  
  
  



• 
  
  
  FLUENT English
  
  
  
  
  required
  
  
  
  
  
  
  
  • 
    
    
    Must clearly speak and communicate in English
    
    
    
    
    in addition
    
    
    
    
    to second language
    
    
    
    
  
  
  
  
  



• 
  
  
  Comfortable working fully
  
  
  
  
  onsite
  
  
  
  

Email:

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.