Future Opening: Administrative Assistant

Administrative Assistant

SERVPRO of Pewaukee & Sussex offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more! As an Administrative Assistant, you would be asked to assist office teammates and all customers by handling office tasks, providing polite and professional assistance via phone and e-mail, and generally being a helpful and positive presence in the workplace.

Key responsibilities include:

• Perform fundamental daily administrative tasks to assist the office team
• Coordinate crew and job scheduling
• Perform detailed and accurate data entry
• Assist other departments, as needed

Position requirements:

• High school diploma/GED (preferred)
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task

This is a role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law.

Potential job duties & responsibilities include:

• Administrative operationsrunning the day-to-day office, front-desk/reception oversight, mail and correspondence, calendar and meeting coordination, and general administrative support
• Facilities & suppliesordering and managing office supplies and equipment, maintaining the physical office space, coordinating repairs, and managing office-related vendors (janitorial, utilities, service contracts)
• Records & information managementmaintaining filing systems (physical and digital), document control and retention, data entry oversight, and keeping records organized and retrievable
• Communications & schedulingmanaging phone systems, routing communications, coordinating travel and events, and scheduling across the team
• Financial supportpetty cash, expense tracking, light bookkeeping, and payroll processing
• Talent acquisitionwriting job descriptions, posting openings, sourcing candidates, screening, interviewing, extending offers, and running background checks and drug screening
• Onboarding & offboardingnew-hire paperwork, orientation, I-9/E-Verify and work-authorization, benefits enrollment, and the full separation process (final pay, equipment return, exit interviews, unemployment claims). Desk/equipment setup for new hires according to the position
• Compensation & benefitsadministering health, dental, retirement, and other benefits; managing open enrollment; pay-structure and compensation decisions; and coordinating or running payroll
• Compliance & riskinsurance renewals, SERVPRO Corporate APA Validation, background checks, employment-law compliance, workers' compensation and injury reporting, maintaining the employee handbook and required postings, and audit readiness
• HR records & systemsmaintaining personnel files, time-and-attendance and leave/PTO tracking, and managing the HRIS
• Invoicing & billinggenerating invoices, ensuring pricing and estimates reconcile, and making sure documentation supports the charges before billing goes out
• Accounts receivable & collectionstracking receivables, running aging reports, following up on outstanding balances, managing collections, and applying payments/deposits
• Insurance & claims billingsubmitting billing to carriers, working with adjusters on payment, assembling final documentation packages to accompany final invoices, and negotiating with third-party reviewers to secure full payment
• Disputes & inquirieshandling billing disputes, resolving customer/carrier questions, and managing credits and adjustments

Compensation: $40,000.00 - $55,000.00 per year

Picture Yourself Here Fulfilling Your Potential

At SERVPRO, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.