Teller I - Highland Village, Texas

SUMMARY / OBJECTIVES A Teller has the responsibility to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. ESSENTIAL FUNCTIONS Serves customers quickly, accurately, efficiently, and confidentially according to the SouthState Bank Service Standards. Knows and understands the products and services offered by the bank, including facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered. Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position. Presents a neat and professional personal appearance, in accordance with bank policy. Assesses and effectively manages all risks associated with job function. Knows and ensures compliance to all banking regulations, including Regulation CC and Bank Secrecy Act. Develops a strong understanding of customer‑facing technology with the ability to discuss with and enroll customers in self‑service options. PERFORMED TELLER DUTIES Processes transactions for savings, checking, and loan accounts. Maintains a neat and orderly work area. May assist in guiding and training new tellers. May allow customers access to safe deposit boxes. Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures. Sells certified checks within assigned limits. Balances transactions daily. May service/balance ATM. May utilize the branch capture system. Knows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow. Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices. TELLER 1 FUNCTIONS 18 months or less experience in teller duties and other duties as assigned. QUALIFICATIONS, EDUCATION, AND CERTIFICATION REQUIREMENTS Education: High School diploma or equivalent. Experience: Cash handling, sales, customer service. Previous banking experience preferred. Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English. TRAINING REQUIREMENTS / CLASSES The SouthState Way: New Team Member Orientation, Teller Foundations, all assigned Regulatory Compliance Training, acknowledgement of all policies through DocuSign as assigned. Additional training may be required dependent upon experience. PHYSICAL DEMANDS Must be able to lift up to 50 pounds; must be able to stand and/or sit for long periods of time; must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers. WORK ENVIRONMENT This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility with ability to go to a break room or restroom during breaks. TRAVEL Travel may be required to come to meetings or training as needed. WORK LOCATION 2100 FM 407 Highland Village, Texas 75077 EQUITY STATEMENTS Equal Opportunity Employer, including disabled/veterans. #J-18808-Ljbffr