Dispatcher

Join the Team That Keeps Albuquerque Running At B Carlson Heating, Air Conditioning & Plumbing , we've proudly served the Albuquerque community since 1971. Our success isn't just built on great technicians. It's built on exceptional people behind the scenes who keep everything moving. As a Dispatcher , you're more than someone answering phones and scheduling calls. You're the heartbeat of our operation. You'll help customers when they need us most, support our field teams, and play a critical role in delivering five-star service every day. If you thrive in a fast-paced environment, love solving problems, and enjoy being the person who keeps everything on track, we'd love to meet you. Why You'll Love Working Here Medical, Dental & Vision Insurance Pet Insurance Employee Discounts 401(k) with 4% Company Match Paid Time Off Paid Holidays Paid Parental Leave Weekly Pay Opportunities for growth and career advancement A team that values collaboration, accountability, and having each other's backs What You'll Do Coordinate daily schedules based on customer needs, technician skill sets, and call priority Dispatch and debrief technicians throughout the day Keep jobs running efficiently by monitoring technician performance and productivity Provide timely, professional communication with customers Work closely with leadership to help achieve daily and monthly goals Be the calm, organized voice that keeps the team moving forward What We're Looking For High school diploma or GED At least 1 year of dispatch experience, preferably in a service-based industry Experience dispatching field technicians ServiceTitan experience is a plus Proficiency with Microsoft Office or Google Workspace Strong organizational and multitasking skills Excellent communication and customer service skills A positive attitude and the ability to perform well under pressure Be the Difference Every successful service call starts with a great dispatcher. If you're ready to make an impact, grow your career, and join a company that's been trusted by Albuquerque families for over 50 years. Your next opportunity starts here. #J-18808-Ljbffr B Carlson Heating Air Conditioning Plumbing