Hospitality Associate

Job Description

Job Description

Description:

Hours: Monday - Friday from 8AM to 5PM, with additional hours as needed in evenings and weekends.

• Greet and welcome clients/guests/visitors in a warm and friendly manner and answer any questions they may have. Seat clients in conference room. Offer and provide beverages/snacks, as requested. Notify team members when client/guest/visitor has arrived.
• Maintain front desk area and all common areas, meeting rooms in a clean and tidy manner at all times
• Answer questions and address complaints
• Answer all incoming phone calls, preferably within three rings (one-hour lunch covered by other staff members) in a polite and friendly manner – redirect calls or take messages
• Check general voice mail box and forward messages to appropriate team member
• Make copies for team members
• Review conference room calendar reservations. Review and print daily schedule for team reference. Ensure all in-office appointments are assigned to a conference room.
• Rearrange furniture in all conference rooms, as needed, based on meeting needs
• Monitor and replenish supplies at the client coffee/tea station
• Maintain tidiness in the first-floor kitchen. Run dishwasher. Stock client beverage refrigerator
• Make service calls for copier, as needed. Restock paper in copier drawers twice daily
• Receive packages, etc. and distribute them accordingly
• Process incoming mail per procedures in notebook. Log all incoming mail received by special delivery and deliver accordingly
• Process outgoing mail and envelopes, as needed
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Operate standard office equipment on a regular basis, including the copy machine, postage machine, etc.
• Keep detailed and accurate records of visitor requests and of calls received
• Receive deliveries; sort and distribute
• Replenish supply of client gifts, pens, tissues, newsletters, and note-taking paper in the conference rooms
• Organize and send out client birthday cards, and team member birthday and anniversary cards
• Update and start up reception area welcome PowerPoint daily
• Prepare “packets” for seminars, board presentations, client meetings, etc., as needed
• Help with travel arrangements, schedules, company events, etc.
• Respond to phone calls, texts, and e-mails in a timely fashion
• Follow and adhere to Company policies, procedures, and guidelines
• Willing to learn the industry and help us maintain and grow our marketplace position
• Attend business meetings and trainings as required
• Perform other administrative tasks and special projects as assigned

• Maintain a professional attitude and appearance
• Possess the ability to connect with a variety of personalities
• Live out Faithward Formula
• Exhibit strong leadership skills – leads by example and helps motivate others to do their best
• Utilize extremely strong phone skills – high energy and passion for helping others
• Be a team player who thrives working with a tight-knit company where their activities directly affect the bottom line
• Be enthusiastic about providing the best possible customer service for clients and customers
• Possess a roll up your sleeves, and all hands-on deck mentality to cross functional tasks and assignments
• Be self-motivated and results driven with proven ability to succeed – desire to grow both professionally and personally
• Possess strong relationship management and the ability to drive multiple tasks to completion successfully
• Be a resourceful team player and a positive “can-do” attitude
• Have the ability to work in a fast-paced environment
• Think and act like an entrepreneur and take an ownership mentality in all that is done in this position
• Be detail oriented and helpful
• Have the ability to perform accurate data entry within specified time frames
• Possess the ability to use or quickly learn specific CRM and other business software
• Exhibit outstanding written, grammar, & verbal communication skills with ability to interact with all levels of an organization
• Possess excellent organization, problem solving, and planning skills
• Demonstrate excellent time management skills and ability to adhere to schedules/deadlines
• Be dependable and safety oriented
• Have the ability to work some nights and weekends as needed
• Produce a negative pre-employment drug screen and have the ability to pass a criminal background check
• Maintain a good attendance record and travel as required