VMI Specialist

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POSITION SUMMARY

The VMI Specialist is responsible for monitoring and maintaining inventory levels at our customer locations. They communicate with customers as well as MCE inside and outside sales teams. A hand-held scanner will be used to create orders and maintain appropriate inventory levels. Deliveries will be made in a Company vehicle.

ESSENTIAL DUTIES

• Monitor customer site inventory; replenish and stock as needed to maintain defined stocking levels.
• Recommend changes to customer inventory levels based on usage.
• Identify opportunities to add new products to the VMI program.
• Take customer spot orders when needed and relay information to outside and inside sales teams.
• Assist VMI customers with inventory space/placement and work with them to set up appropriate product shipments.
• Maintain awareness of customer min/max levels and communicate back to management.
• Visit customers based on an established weekly schedule; make emergency visits to customers when needed.
• Handle customers' on-site inquiries and recommend better applications and/or product improvements.
• Maintain correct tagging on product bins in customer facilities.
• Keep management and sales personnel informed about customer projects, quotes, and other significant interactions.
• Check e-mails, phone messages, and text messages on an ongoing basis to maintain regular communication with customer base.
• Participate in sales programs and activities such as meetings, promotions, sales blitzes, and training.
• Coordinate with internal departments daily to gather relevant account information regarding customer visits.
• Ensure accuracy of shipments to customers by reviewing proper delivery paperwork and packing slips and abiding by customer delivery procedures; follow-up to confirm customer satisfaction.
• Address process issues resulting in incorrect products being pulled, shortages, or late shipments.
• Assist with hose assemblies for customers when needed.
• Maintain a professional, neat appearance to represent the Company.
• Abide by customer safety rules, regulations, and attend training classes as required.
• Provide required maintenance for company-owned vehicles; follow established driving policies.
• Perform other related duties as assigned.

REQUIRED SKILLS/ABILITIES

• Mechanical/technical knowledge required.
• An understanding of Fluid Connector products and the ability to identify fitting-appropriate thread types.
• Knowledge of warehouse processes and inventory control.
• Ability to read and interpret purchase orders and packing lists.
• Commitment to providing exceptional customer service.
• Excellent verbal and written communication skills.
• Strong time management skills.
• Basic data-entry computer skills.
• Parker-Hannifin product knowledge is a plus.
• Must have valid driver's license and be able to pass an MVR driving check.
• Minimum of a high school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.

PHYSICAL REQUIREMENTS

The physical requirements for this position are typical for a medium work warehouse environment including frequent movement about the warehouse/office, climbing, standing, reaching, bending, kneeling, stooping, and lifting 50+ pounds.

WORK ENVIRONMENT

The work environment for this position is typical for a warehouse including occasional exposure to loud noise and outside temperatures of heat/cold. The environment may occasionally include exposure to moving mechanical parts, moving vehicles, and working on scaffolding or high places.