Certified Medical Assistant (MA)

Job Summary The general duty of the Medical Assistant is to provide a wide variety of clinical and administrative medical care under the direction of the CBOC Clinic Manager, Patient Aligned Care Team (PACT) Provider and STGi Program Manager. Essential Functions Works with the PACT team to check-in/check-out patients. Documents all pertinent information and completes the VISTA Clinical Reminder Program as outlined by the site‑specific VAMC for compliance of the Performance Measures. Documents all pertinent patient information in their medical records and VISTA to demonstrate quality care delivery and promote continuity of care. Assures patients are informed regarding their plan of care, including lab and diagnostic test results as needed. Performs medication administration techniques per facility protocols, and state regulations, as prescribed by PACT Provider. Performs a range of medical assistant procedures, including dressing changes, suture removal, wound irrigation, ECGs, venipunctures, administer medication oral and intermuscular. Prepares patients for laboratory procedures and examinations by providing information and instructions, while assisting the Primary Care Provider and RN Care Manager upon request. Participates in all staff meetings and PACT huddles. Performs cardiopulmonary resuscitation (CPR) and assists during respiratory and cardiac arrest procedures. Sets up and operates therapeutic and emergency equipment, including monitor, EKG, oxygen, automatic electronic defibrillator (AED), and portable suction. Maintains universal precautions and infection control practices. Provides health educational materials and resources to patients and their families for informational purposes. Participates in the ongoing Performance Improvement Program between STGi, its Subcontractor(s), and the Veteran Affairs Medical Center (VAMC). Assists in ensuring that all required reports are completed in an accurate and complete fashion. Assists the CBOC Clinic Manager and other staff in maintaining the clinic compliance with all federal, state, local, JCAHO, OSHA, Veteran Affairs, STGi VA Program and Subcontractor safety and operational regulations, directives, and standards. Assists the RN Care Manager in ensuring all patient information on access/wait time documentation is complete and accurate. Maintains confidentiality of all information and support patients' privacy, rights, and safety. Applies the basic concepts of customer service techniques, cultural diversity and age‑specific characteristics. Assists in scheduling patients for initial and follow‑up appointments in accordance to the VA access standards and the patient's medical necessity. Provides general clerical/administrative support coordination work for the unit. Performs other work‑related duties as assigned. Required Experience and Skills Prefer one to three years of current clinical experience working in a similar environment. Outpatient clinical and/or other hospital experience (Medical‑Surgical, Intensive Care Unit, Emergency Room). Knowledge of basic methods and procedures and complex methods for coordinating and scheduling clinical care. Thorough knowledge of the variations in anatomy. Ability to assess patient condition, recognize adverse signs and symptoms, and react swiftly in emergency situations. Ability to follow orders and work under close supervision, while demonstrating initiative and independence. Ability to provide educational material to patients and/or families regarding proper home health care activities, such as giving injections, taking blood pressures, changing wound dressings, etc. Knowledge of pharmacological agents used in patient treatment, including desired effects, side effects, complications, and patient usage considerations. Knowledge of the basic concepts of customer service techniques related to age‑specific populations. Effective verbal and written communication skills along with proper telephone etiquette. Knowledge of specialized terminology associated with the work in the facility and in-depth knowledge of the terminology used in Primary Care Practice. Excellent customer service skills. Knowledge of Microsoft Office Software, Electronic Medical Records, and computer maneuverability. Must be detail oriented and have the ability to multi‑task. Required Education Completion of an approved medical assistant training program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES), or by any accrediting agency recognized by the United States Department of Education or a current and active Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) from The American Association of Medical Assistants (AAMA) or the American Medical Technologists (AMT). Other credentials such as completion of medical services training program of the Armed Forces of the United States may be accepted based on Chief of Staff determination. Current and unrestricted Medical Assistant license in South Dakota. Retain current Cardiopulmonary Resuscitation (CPR)/ Basic Life Support (BLS) from American Heart Association or Military Training Network. Working Conditions / Physical Requirements Moderate physical activity. Requires handling of average‑weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day. Work is normally performed in a typical interior/office work environment. Required to respond to any medical emergency within the clinic, where a fast walk or job may be necessary to aid. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equal Opportunity Statement STGi is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. #J-18808-Ljbffr