Network Operations Technician

Description Tillman FiberCo is building a 100% fiber network to support the next generation of broadband services. Tillman FiberCo is a portfolio company of Tillman Global Holdings, a holding company focused on building premier digital infrastructure businesses globally. We have an incredible opportunity for a Tier 1 Network Support Technician. Job Type Full-time Description Tillman FiberCo is building a 100% fiber network to support the next generation of broadband services. Tillman FiberCo is a portfolio company of Tillman Global Holdings, a holding company focused on building premier digital infrastructure businesses globally. We have an incredible opportunity for a Tier 1 Network Support Technician. Schedule This is a Non-Exempt Back-End Day Shift position working every other Wednesday, plus Thursday, Friday, and Saturday from 8:00 AM–8:00 PM. Requirements And Responsibilities Monitor, alert, and report on system and infrastructure health Open, review, resolve, manage, close support tickets. Perform troubleshooting steps to triage, investigate and mitigate system issues. Handle phone calls from customers while on shift. Work within ticket system to track issues to resolution. Respond to Network Maintenance notifications by creating Maintenance Tickets Escalate events based on established operational policies. Provide customer support and appropriately respond to customer needs. Act as a liaison between Vendors for open vendor support requests Execute complex support tickets/tasks with the supervision/help of a Systems Engineer and/or Support Engineer. Other Duties as defined my Management. Requirements Basic Requirements High School/GED (Required) Basic understanding of IP and FTTX networks Experience with Microsoft desktop operating systems Experience with Office 365 Ability to research solutions to various issues on web sites or using other technical sources. Ability to communicate effectively. Ability to Prioritize multiple tasks effectively. Ability to work in a fast-paced environment. Ability to work independently and in a team environment. Preferred Requirements Microsoft, A+, Network+ CCNA certifications PREFERRED. 2 Year Degree in a technical field (Preferred) Bilingual (English/Spanish Preferred) As a Growing Company, We Are Committed To Attracting And Developing The Absolute Best Talent By Offering a Workplace Where Results Are Recognized And Rewarded. We Offer a Terrific Opportunity For You To Grow Challenging, rewarding career within a growing company, backed by a global investor and owner of digital infrastructure assets. Competitive Salary East Coast based company (will work on EST time) Direct Hire Opportunity Collaborative environment, with on-the-job training and mentorship opportunities Competitive benefits and wellness package, including medical, dental and vision coverage. 401k plan with company match Generous PTO and 11 holidays annually Paid parental leave. Employee Recognition Program #J-18808-Ljbffr