Fleet Dispatcher

Fleet Dispatcher – Keep zTrip Running at Full Speed zTrip is North America’s largest taxi provider, operating a fleet of more than 6,000 vehicles across 38 cities. Our mission is to deliver safe, dependable, and efficient transportation services that connect people and strengthen communities. We are currently hiring a Fleet Dispatcher to join our Kansas City operations team. In this essential hybrid position, you’ll combine dispatch coordination with outstanding customer support—scheduling trips, assisting riders, and ensuring clear, effective communication that keeps both drivers and passengers moving smoothly. Shift: Wednesday - Sunday 9AM What You’ll Do as a Fleet Dispatcher: Schedule and assign trips to drivers based on availability, proximity, and service needs Monitor fleet activity to maintain timely pickups and overall service quality Communicate real-time updates, route changes, and instructions to drivers Assist customers over the phone with professionalism, accuracy, and care Address delays, service issues, or routing challenges with effective solutions Keep detailed records of trip assignments, dispatch logs, and fleet usage Work closely with operations, customer service, and safety teams to improve performance Support a safety-first environment by following company policies and procedures What You Bring as a Fleet Dispatcher: Experience in dispatching, transportation, customer service, or fleet coordination (preferred) Strong communication skills to effectively support both drivers and passengers Ability to multitask, stay organized, and solve problems efficiently Calm, confident approach in fast-paced or high-pressure situations Familiarity with dispatch systems or GPS routing tools (a plus) Valid driver’s license required Bilingual in English and Spanish preferred What We Offer as a Fleet Dispatcher: Competitive hourly pay Health, Dental, Vision, and Life Insurance Paid Time Off (PTO) and Holiday Pay 401(k) with Company Match Advancement opportunities within a growing nationwide company A positive, team-focused work environment Why Join zTrip? Be part of North America’s leading transportation network Play a critical role behind the scenes in keeping cities moving Join a company focused on safety, reliability, and community impact Build a long-term career in the evolving transportation industry Ready to Make an Impact Behind the Scenes? Apply today to become a Fleet Dispatcher with zTrip and help keep our operations running efficiently, safely, and seamlessly every day. #J-18808-Ljbffr zTrip KY