Customer Service Specialist

$80k - $90k

Pop-Up Talent

Morgan Hill, CA

Customer Service Specialist
Morgan Hill, CA 95037

Salary range: $80,000 - $90,000
Department: Production
FLSA Status: Exempt
Location: Onsite - Morgan Hill Worksite

JOB SUMMARY:

We are seeking a highly organized and customer-focused Customer Service Specialist to join our team. This position serves as the primary liaison between our customers and internal teams, ensuring seamless experience from quotation through order fulfillment and delivery
The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced manufacturing environment. This role requires excellent communication skills, strong organizational abilities, and the ability to collaborate across multiple departments to meet customer expectations and support business objectives

ESSENTIAL RESPONSIBILITIES:

Serve as the primary point of contact for customer inquiries via phone and email
Process customer purchase orders, quotations, and order acknowledgments accurately and efficiently
Provide customers with pricing, product availability, lead times, shipment status, and delivery updates
Manage customer orders throughout the entire order lifecycle, from order entry through shipment
Coordinate closely with Sales, Engineering, Production, Planning, Purchasing, Quality, and Shipping to ensure customer requirements are met
Monitor production schedules and proactively communicate changes, delays, or potential issues to customers
Review purchase orders for accuracy, pricing, delivery requirements, and contractual terms
Maintain accurate customer information, order records, and documentation within the ERP system
Assist customers with returns, warranty requests, and order discrepancies, ensuring timely resolution
Support the Sales team by preparing quotations, processing orders, and responding to customer requests
Coordinate customer documentation, including certifications, packing lists, invoices, and shipping documents, as required
Build and maintain strong customer relationships through responsive, professional, and solution-oriented service
Identify opportunities to improve customer satisfaction and internal processes
Perform other related duties as assigned

QUALIFICATIONS & SKILLS:

Minimum of 3 years of customer service or customer account management experience in a manufacturing environment
Experience supporting aerospace, defense, industrial, or electromechanical manufacturing is preferred
Strong understanding of order processing, manufacturing workflows, and customer account management
Working knowledge of DFARS, FAR, ITAR, EAR, and U.S. government contract compliance requirements, including customer flow-down requirements for defense and aerospace programs
Excellent verbal, written, and interpersonal communication skills
Exceptional organizational skills with strong attention to detail and accuracy
Ability to manage multiple priorities and meet deadlines in a dynamic environment
Proficiency with Microsoft Office, including Outlook, Excel, and Word
Experience with ERP systems such as SyteLine, Epicor, NetSuite, SAP, or similar
Strong problem-solving, analytical, and decision-making skills
Ability to work independently while collaborating effectively with cross-functional teams
Experience with motion control products, electric motors, or other electromechanical products is a plus
Familiarity with AS9100 quality standards or aerospace manufacturing is desirable

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.

req26-00535

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Vacancy posted 2 days ago

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