Account Support Specialist - Premium Global Brands

Apply Location Germantown, WI No Remote Type Direct Hire

ID WI59-2754291

Posted Apr 20, 2026 2+ years of mastery in manufacturing-based client support is a requirement for this position Secure a premier First Shift (8:30 AM – 5:00 PM) career with a consistent Monday–Friday schedule and the flexibility you need to balance your professional and personal life Pay is up to $49,920 annually with a performance-based pay increase following a 90-day review Technical Focus: This role involves hands-on troubleshooting and product support for industrial tools and professional-grade equipment Exceptional Stability: Join a 75-year-old, European-owned industry leader with a "people-first" culture and 20+ year average employee tenures Comprehensive Benefits: Medical, Dental, Vision, and 401(k) with company match (eligible after ~30 days) plus company-paid disability Must have a high school diploma or GED (Associate degree in Business or Communications is a plus) 100% Onsite Role (No remote/hybrid) Located in the Germantown, WI area This full-time Account Support Specialist career opportunity is with a premier, global house of brands known for professional-grade durability and innovation. Operating with a focus on "personal touch" service and long-term sustainable growth, this company thrives on building deep intimacy with both B2B distributors and B2C end-users. Unlike high-volume call centers, this is a specialized, collaborative environment where you are treated as a brand expert and a trusted partner. If you are a resourceful problem-solver with a background in manufacturing and a desire to grow within a stable, world-class organization, this is the perfect career home. The successful candidate's duties and responsibilities will encompass the following: Deliver world-class technical support to global B2B distributors and B2C end-users, handling inquiries regarding product selection, stock availability, and complex troubleshooting Manage the full order and return lifecycle, including the accurate processing of purchase orders, EDI documents, and RMA/warranty-related requests Serve as a primary technical liaison between Sales Managers, Production Schedulers, and the Quality Department to resolve product discrepancies and expedite customer requirements Update and maintain critical customer web portals, ensuring accurate invoicing, shipping status tracking, and the timely resolution of return authorizations Collaborate with the Accounting and Sales teams to onboard new accounts, maintain current customer data, and assist with high-level quotes and sales promotions The background of the successful candidate must include the following: 2+ years of experience in a manufacturing customer service setting, specifically working with sales reps and technical product specifications Direct exposure to RMA or warranty-related processes is highly preferred, as these tasks align with the core day-to-day responsibilities Proven reliability and a stable work history; our client values longevity and is seeking a candidate who is prompt and present every day Technical proficiency in the Microsoft Office Suite and the ability to learn complex internal order-management systems quickly Strong troubleshooting skills with a "can-do" attitude and the ability to explain technical concepts to a variety of audiences Excellent written and verbal communication skills with a high level of professional energy and self-motivation A residence within a 45-minute drive of the Germantown / Northern Milwaukee area #J-18808-Ljbffr H. T. PROF Group