Director, Behavioral Health

Director, Behavioral Health

The Director, Behavioral Health is accountable for the operational management of the Behavioral Health Team. Responsible for human resources, quality, and financial management of the program. The Director oversees implementation of case management and utilization functions, while serving as a clinical leader and resource for Behavioral Health. As a Director, Behavioral Health you will implement policies and procedures, while adhering to regulatory and non-regulatory standards. The role is responsible for evaluations and reports relevant to achievement of goals for the Utilization Management and Case Management teams. Provides oversight to ensure area staff utilization and engagement patterns are congruent to standards.

JOB SPECIFICATIONS AND CORE COMPETENCIES

Department Management Implement, monitor, and facilitate attainment of performance metrics to meet departmental expectations for productivity and quality. Manage the staffing needs by reviewing analytic reports for productivity, pended cases, average admissions per facility, and complexity if facility needs. Conducts monthly audits of UM/CM teams and coordinators. Audits may be performed more frequently based on results or staff performance indicators Coordinates clinical rounds and coaches UM/CM's in preparing summaries and presenting cases. Works independently and takes initiative to improve UM/CM processes. Participates in work groups and committees, while overseeing clinical presentations to medical directors. Responsible for daily operations and ensuring staff assignments support workload. Ensures that staff onboarding and orientation is completed for all staff. Facilitate clinical rounds and recommends training. Oversee staff in the discharge planning needs of hospitalized members. Cross-functional Duties Participates in Medical Affairs department programs, focus studies and all initiatives to improve the health and quality of clinical care and service delivery to the Community members and providers. Ensures turnaround time compliance is met with all UM / CM processes. Works with staff to mitigate and prevent non- compliance. Coordinates and monitors staff referrals to medical case management, high risk perinatal, and disease management and quality improvement teams when appropriate. Actively contributes to achievement of departmental goals, as identified in Department's annual business plan, including, specific departmental process improvement plans, and other duties as assigned.

QUALIFICATIONS:

Education/Specialized Training/Licensure: Master's degree in social work or counseling required. Current unrestricted license in the state of Texas: LCSW, LMSW, LMFT or LPC required. 10 years' experience in case management and utilization management combined required.

Management Experience (Years and Area): 7 years' experience managing cross-functional teams in a managed care environment required.

Software Proficiencies: Advanced PC Skills, MS Word, MS Excel, MS Outlook