Food & Beverage Outlet Manager

Food & Beverage Outlet Manager

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to Naples Bay Resort & Marina, a premier waterfront destination in the Pyramid Global Hospitality portfolio, located in the heart of Naples, Florida. Featuring 87 guest rooms and 4,530 sq ft of meeting space, this luxury resort blends the energy of a vibrant marina lifestyle with the elevated hospitality for which Naples is known. At Naples Bay Resort & Marina, we pride ourselves on creating memorable experiences through exceptional service and a strong commitment to our people-first culture. As a member of our team, you'll have the opportunity to work in a dynamic, supportive environment, surrounded by the beauty of Southwest Florida's waterfront. We offer opportunities across a variety of departments, where collaboration, growth, and professionalism are at the center of everything we do. Joining our team means becoming part of a close-knit community that values teamwork, passion, and delivering outstanding experiences. Whether you're beginning your hospitality journey or looking to take the next step in your career, Naples Bay Resort & Marina offers a rewarding environment where you can grow and thrive. If you're ready to be part of something special, we invite you to explore opportunities and apply today.

What you will have an opportunity to do:

The Food & Beverage Outlet Manager is responsible for the successful daily operation of an assigned food and beverage outlet, ensuring exceptional guest and member service, operational excellence, associate engagement, and financial performance. This position leads and develops the outlet team while maintaining established service, quality, safety, and brand standards. The Food & Beverage Outlet Manager serves as a hands-on leader who is visible and engaged with guests and associates. The Manager is responsible for creating a positive service culture, maximizing revenue opportunities, controlling costs, and ensuring the outlet operates efficiently and consistently.

What are we looking for?

ESSENTIAL JOB FUNCTIONS - OPERATIONS

• Manage the daily operations of the assigned food and beverage outlet.
• Ensure the outlet is properly staffed and prepared for daily business, special events, and peak periods.
• Maintain high standards for food and beverage quality, service, cleanliness, presentation, and overall guest experience.
• Conduct opening and closing procedures and ensure required checklists are completed accurately.
• Monitor service throughout the shift and take corrective action when necessary.
• Maintain appropriate inventory levels and minimize product waste.
• Coordinate with Culinary, Stewarding, Engineering, Housekeeping, Events, and other departments to support efficient operations.
• Ensure compliance with all company, property, departmental, and brand standards.

ESSENTIAL JOB FUNCTIONS - GUEST SERVICE

• Provide exceptional service to guests and members and create memorable experiences.
• Maintain a visible presence in the outlet and regularly interact with guests and members.
• Respond promptly and professionally to guest concerns and service issues.
• Resolve guest complaints using appropriate service recovery techniques and involve senior management when necessary.
• Monitor guest feedback and identify opportunities to improve service and satisfaction.
• Maintain strong relationships with repeat guests, members, and VIPs.

ESSENTIAL JOB FUNCTIONS - LEADERSHIP & ASSOCIATE DEVELOPMENT

• Lead, coach, train, and motivate Food & Beverage associates.
• Conduct daily pre-shift meetings and communicate operational priorities, promotions, events, and service expectations.
• Assist with recruitment, interviewing, selection, onboarding, and training of associates.
• Prepare associate schedules based on business levels, occupancy, reservations, and forecasted demand.
• Monitor attendance, punctuality, grooming, uniform standards, performance, and compliance with company policies.
• Provide regular feedback, coaching, recognition, and performance development.
• Address performance and conduct issues in accordance with company policies and in partnership with Human Resources when appropriate.
• Foster a positive, respectful, inclusive, and team-oriented work environment.
• Support associate engagement, retention, and career development.

ESSENTIAL JOB FUNCTIONS - FINANCIAL MANAGEMENT

• Assist in achieving outlet revenue and profitability goals.
• Monitor labor costs and productivity and adjust staffing levels according to business needs.
• Monitor food, beverage, and operating supply costs.
• Review daily sales and operational reports and identify opportunities for improvement.
• Ensure accurate POS transactions, cash handling, deposits, discounts, comps, voids, and other financial controls.
• Assist with forecasting, budgeting, and expense management.
• Identify opportunities to increase revenue, improve efficiency, and reduce operating costs.

ESSENTIAL JOB FUNCTIONS - FOOD SAFETY & COMPLIANCE

• Ensure compliance with applicable federal, state, and local food safety, sanitation, health, and alcohol service regulations.
• Maintain required food safety and sanitation standards throughout the outlet.
• Ensure proper food handling, storage, labeling, temperature control, and product rotation.
• Ensure responsible alcohol service practices are followed.
• Maintain a safe work environment and promptly report accidents, injuries, hazards, and incidents.
• Ensure associates follow established safety and operating procedures.

ESSENTIAL JOB FUNCTIONS - TRAINING

• Ensure all Food & Beverage associates receive appropriate departmental training.
• Conduct ongoing service and product knowledge training.
• Ensure associates understand menus, ingredients, allergens, beverages, service standards, and resort offerings.
• Monitor completion of required company and property training.
• Identify training opportunities and develop associates for increased responsibility.

QUALIFICATIONS - EDUCATION

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in Hospitality Management, Restaurant Management, Business Administration, or a related field preferred.

QUALIFICATIONS - EXPERIENCE

• Minimum of 2 years of supervisory or management experience in Food & Beverage, hospitality, restaurant, hotel, resort, or private club operations.
• Experience in an upscale hotel, resort, restaurant, or private club environment preferred.
• Previous experience managing a high-volume outlet and leading a diverse team preferred.

Compensation:

$60000 - $65000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.