Lending Services Prep Scan and Index Account Specialist

Lending Services Prep Scan and Index Account Specialist

Job Category: Operations

Location: Onsite at the location in the posting.

Scheduled Hours: Monday through Friday, 9AM - 5PM

At First Horizon, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

The Lending Services Prep Scan and Index Account Specialist is responsible for mail and imaging responsibilities. The Account Specialist will process incoming and outgoing documents to make designated loan information available to users digitally by identifying, preparing, scanning, indexing, and delivering incoming mail and other documents. This role will support the Prep/Scan/Index and Vault Teams. The Prep/Scan/Index area receives and images all loan closing documents, checks, and correspondence to start the workflow in Lending Services.

We are seeking dedicated, organized, and disciplined individuals who excel in a team environment, who take ownership and who are enthusiastic about a job well done.

Essential Duties and Responsibilities:

• 30% Productivity: Meets productivity goals within established time frames (measured by Service Level Agreements). Meets our strategic goal of reduction in expenses year over year.
• 30% Service Quality: Delivers on our service promise in Lending Services (measured by Service Level Agreements, customer feedback, error reports)
• 20% Risk Management: Quality and accuracy (measured by various auditors). Ensuring sound risk management and internal controls are met
• 20% Lives Our Company Values: Embraces change and ensures an inclusive, positive work climate

Areas of responsibility include:

• Responsible for ensuring proper receipt of daily documents

Education and/or Work Experience Requirements:

• High school diploma or equivalent.
• 1 or more years' professional loan servicing/operations experience or equivalent/related work experience.

Abilities:

• To handle multiple tasks and prioritize
• To work with little supervision but know when to ask for help
• To maintain a positive working relationship with internal business partners and teammates
• To take a systematic approach to organizing work

Skills:

• Impeccable customer service and customer centric focus
• Problem-solving skills
• Excellent verbal and written communication skills
• Strong keyboarding / data entry ability
• Proficient computer skills, especially Microsoft Office applications
• Attention to detail and ability to identify potential issues

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

Benefit Highlights:

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities