Enrollment Counselor, Admissions Specialist (Temporary) - Enrollment Management Group

Enrollment Counselor, Admissions Specialist (Temporary) - Enrollment Management Group

Salary: Commensurate with experience
Benefits: Generousbenefits include paid time off including holidays and vacation, retirementmatch, and tuition remission for employee and dependents. Details at
Location: Enrollment Management Group
Position Status: Full-time Temporary (35 hoursper week)
Hours: Required schedule: 12pm - 8pmweekdays; 9am-1pm Saturdays 1x/month per person/in-person
Position Number: 242410/10-1122
FLSA Status: Exempt

POSITIONSUMMARY:


The EnrollmentCounselor Admissions Specialist is responsible for guiding prospective studentsthrough the enrollment process, from initial inquiry to registrationcompletion. This role requires strong communication skills, customer serviceorientation, and the ability to connect with prospective students to understandtheir unique needs and goals. As an Enrollment Counselor, you'll beinstrumental in guiding students to their educational journey. This role primarily involves support and detailed management of thecampus visit process, providing strong communication to visitors both pre andpost-visit, supporting logistics for daily visits and recruitment events, andengaging with the Campus Visits & Enrollment Events Management team toensure a dynamic and excellent campus visit. This position will support effortsto build affinity for Duquesne from each visitor and prospective student, withthe goal of making Duquesne the student's first university choice.

Note: This is atemporary position.

DUTIES AND RESPONSIBILITIES:


Provide inbound andoutbound communication for prospective students and their families, ensuringstrong customer services and consultative student recruitment. Support theadmissions, campus visit, and enrollment processes, including but not limitedto logistical support for events and daily visits, calendar coordination andadministrative support, inventory management, and other duties as assigned.

Presentations & Meetings: Give general informationsession presentations to groups of students and families visiting campus, andconduct 1:1 individual meetings to provide consultative recruitment and assiststudents by providing information about the university, admissions, andacademic programs. Abilityto work evenings until 8pm and occasional weekend work required.
Goal Achievement: Using your talents and problem-solving skills, recommend ways to helpmeet specific enrollment targets, analyzing data to develop strategies forimproved performance. Achieve monthly goals for campus visits, contactedprospects, completed applications, and semester based closed enrollments on asemester-basis.

Compliance and Training: Stay informed of and adhere to all relevant regulations and policies,and engage in ongoing professional development. Ensure compliance with FERBA, Title IV, and other applicableregulations.

InterdepartmentalCollaboration. Coordinate with other departments, including financial aid,registrar, and academic advising, to ensure a seamless student experience.

Completes other duties as assigned.

REQUIREMENTS:

Minimum qualifications:


High School Diploma


1 - 2years' experience in customer relations, sales, higher education, particularlyin admissions, financial aid, student accounts, or advising and registration orrelated fields.


Familiaritywith academic programs and offerings


Proficientin using technology for communication and data management

Note: Experience inhigher education admissions office, managing student ambassador groups, and/orwith event planning can substitute for experience/education requirements.

Preferredqualifications:

Associate'sdegree in business or related field from an accredited institution.


Familiarity with Slate and Bannerpreferred.

Alternately, the successful candidate may possess any equivalent combination ofexperience and training, which provides the knowledge, skills and abilitiesrequired to perform the essential job functions. This includes, but is notlimited to, the following:


Strongcommunication skills: Articulate, active listening and tailored messaging.

Collaboration:Effective in cross-functional teamwork.


Strongorganizational skills: Detail-orientedwith a problem-solving mindset.


Timemanagement: Ability to multitask andwork effectively under pressure.


Guidance:Advising, supporting student goals.

Persuasion: Overcoming objections, gaining commitment.


Compliance:Understanding applicable regulations.


Professionaldemeanor and student-focused approach.

Knowledgeof PC and Microsoft Office Software; familiarity with Slate and Bannerpreferred.

Maintainstrict confidentiality of sensitive information.


Abilityto make decisions in accordance with established policies.

Engagein continuous improvement of processes and practices.


Abilityto be proactive, strategic and deadline-oriented in a complex organization.

Professionaldemeanor with the ability to deal with people in a courteous and tactful mannerregardless of circumstances.

Abilityto work overtime and some weekends during peak application receipt andprocessing periods.

Motivationto work harmoniously with a diverse group of highly qualified team members.

Ability toestablish and maintain effective working relationships with the UniversityCommunity.

Ability and willingness to contribute actively to the mission of the Universityand to respect the Spiritan Catholic identity of Duquesne University. Themission is implemented through a commitment to academic excellence, a spirit ofservice, moral and spiritual values, sensitivity to world concerns, and anecumenical campus community.

APPLICATIONINSTRUCTIONS:

Applicants are asked to submit a cover letter, resume, and contact informationfor three professional references.

Duquesne University was founded in 1878 by its sponsoring religious community,the Congregation of the Holy Spirit. Duquesne University is Catholic inmission and ecumenical in spirit. Motivated by its Catholic identity,Duquesne values equality of opportunity both as an educational institution andas an employer.