Security Operations - Center Operator

Job Description

Job Description

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal is seeking a Security Professional for a Dispatch Position in Normal, IL

Must be able to work weekends and any shift

Must be able to type at least 40 words per minute accurately

Pay Rate : $ 25.00 / Hour

Allied Universal is constantly growing and expanding, offering a variety of new job openings across our company. We welcome candidates that have security guard services experience as well as those that are new to the industry and want to start their career with us. Allied Universal? offers so much more than just jobs in security. We offer careers. We take great pride in fostering a promote-from-within culture. At Allied Universal, we have countless examples of employees who worked their way up the corporate ladder and are now in senior leadership positions in security operations centers throughout the organization. Our goal is to provide you with the necessary skills you need in order to achieve a phenomenal career at Allied Universal.

Allied Universal is hiring a Security Operations Center (SOC) Operator. The Security Operations Center (SOC) is the centralized hub which manages the security and safety issues at our client’s facilities. We provide outstanding customer service to all calling parties while being firm following all processes in place to achieve excellent outcomes.

The SOC is staffed twenty-four (24) hours per day, seven (7) days per week. The position monitors all security, communications, and fire/life safety systems and is the liaison between safety and security departments.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

· Heavy Customer Service Background - we are looking for highly motivated people who are dedicated to providing outstanding customer service to our client, our employees, guests and visitors.

· Monitor all security, communications, and fire/life safety systems via provided monitoring systems.

· The ability to efficiently multitask

· Answer and respond to events and situations received over regular and emergency phones, 2-way radios, and intercoms.

· Accurately document routine and unusual events occurring on or near the facilities.

· Make emergency notifications necessary pursuant to policies and procedures.

· The ability to monitor and/or utilize multiple software programs at once.

· Strictly adhere to policies, procedures, standards, etc., as determined by the client.

· Proactively monitor all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security/life safety system alarms.

· Answer and respond to events and situations received over regular and emergency phones and intercoms; speak clearly, give direction, and provide guidance to employees and security staff during emergencies and non-emergency calls.

· Serve as the liaison between all departments and the security department.

· Handle (without delay) complaints and unusual/critical event information as directed by procedures.

· Accurately document routine and unusual events occurring on or near the facilities.

BASIC QUALIFICATIONS:

· Must be 21+ years of age.

· Must possess a high school diploma or equivalent.

· Must possess one or more of the following:

· Service in Military Branches / Police

· Bachelor’s degree

· 2 years of work experience in public sector dispatch or emergency operations center (PSAP, 911)

· 2 years of verifiable data entry experience

KNOWLEDGE & SKILLS REQUIRED:

· Advanced computer skills and proficiency; proficiency with Google Applications.

· Ability to quickly and efficiently analyze high stress situations to determine the proper communication of events & to dispatch the proper teams to determine the best course of action to take.

· Ability to adapt in a dynamic work environment while possibly working under pressure.

· Ability to prioritize workload based on urgency.

· Ability to communicate effectively.

· The ability to remain calm in the face of adversary/ elevated stressful situations.

· Be organized with strong attention to detail.

· Demonstrated analytic and critical thinking skills.

· Flexible working schedule to include nights and weekends.

· Ability to work in a team environment.

· Ability to type 40+ words per minute accurately

Benefits:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Company's retirement plans
• Seven holidays annually paid at time and a half, if worked
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is only paid out where required by law

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: