Senior Systems Administrator

Job Description

Description


SAIC has an immediate opening for a Senior Systems Administrator to support the Special Operations Forces Information Technology Enterprise Contract (SITEC) - This critical position is located at MacDill AFB, FL.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide SOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to SOCOM, J64 VIPER, and ultimately the end-users who operate around the globe 24x7x365.

Duties include but are not limited to:

• Provide Tier I-II technical support for the full lifecycle of VIP IT services, including devices, applications, connectivity, and user environments.
• Deliver remote technical support for VIP personnel during CONUS and OCONUS travel, including real-time troubleshooting of devices, connectivity, and access issues.
• Apply advanced multi-domain IT troubleshooting to diagnose and resolve complex hardware, software, mobility, network connectivity, and user experience issues.
• Configure, issue, secure, and maintain government mobile devices, including smartphones and tablets.
• Provision, configure, and support VIP travel laptops to enable secure remote access to enterprise and mission systems.
• Deploy and maintain portable connectivity solutions, including secure mobile routers, hotspots, and travel communications kits.
• Perform device imaging, configuration, patching, updates, and lifecycle management for endpoint and mobility equipment.
• Support secure email, collaboration platforms, remote access services, and enterprise mobility solutions.
• Provide functional support for Video Teleconferencing (VTC), including setup, testing, user assistance, and troubleshooting of audio, video, and connectivity issues.
• Coordinate with enterprise service providers, network operations, and cybersecurity teams for issues requiring escalation beyond Tier II.
• Ensure all equipment and configurations comply with DoD cybersecurity policies, DISA STIGs, and security requirements.
• Deliver rapid response, white-glove support for General/Flag Officers and senior executive staff in time-sensitive and mission-critical situations.
• Provide IT support for GO/FO customers at approved offsite conferences, command events, and on-base residence locations as required.
• Maintain asset accountability, configuration documentation, and operational readiness status for VIP IT equipment.
• Develop and maintain Standard Operating Procedures (SOPs) for VIP mobility, remote support, and operational processes.
• Support continuity of operations (COOP) and contingency IT requirements for VIP leadership.

Qualifications


Required Qualifications:

• Experience supporting senior leadership or VIP customers in high-visibility operational environments.
• Strong background in end-to-end IT support, including endpoints, mobility, connectivity, and collaboration technologies.
• Exceptional IT troubleshooting skills across multiple technology domains.
• Exceptional written and verbal communication skills.
• High level of professionalism, discretion, and customer service.
• Ability to operate effectively in fast-paced, mission-critical environments.
• Strong proactive team player with the ability to work independently.

Highly Desired Qualifications:

• Experience supporting VIP Communications or Flag/General Officer environments.
• Cisco Certified Network Associate (CCNA).
• Microsoft Certified: Azure Administrator Associate (AZ-104).

Years of Experience:

• Min 12 years with HS Diploma, 10 years with AS/AA degree, 8 years with BS/BA, 6 years with MS/MA, or 3 years with PHD.

Clearance Requirement:

• A DoD security clearance at the TS/SCI level is required.
  
  

Overview


SAIC accepts applications on an ongoing basis and there is no deadline.

SAIC® is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.