Universal Banker

This job was posted by : For more information, please see: Hours: Hours vary between 8:00 a.m. 6:00 p.m. Monday-Friday; Other hours as needed. Compensation & Benefits Pay Range: Wage $24.60 Hourly Bonus/Commission Eligibility: Yes Commercial Loan Processing Incentive Benefits Include Health & Wellness Medical, dental, and vision insurance with employer contributions; employer-paid life and disability coverage; employee assistance program (EAP). Retirement 401(k) plan with company match of up to 3% and an additional 50% of the next 2% of the pay you contribute Paid Time Off Hours of PTO earned each pay period 5.34 hours (approximately 16 days) and up to 11 paid holidays. Family Support Dependent care FSA. We are an equal opportunity employer and celebrate diversity. We encourage applicants from all backgrounds to apply. Role Universal Bankers assist existing and potential Bank customers with products and services. This key sales and service role generates new business and strengthens household relationships by selling the benefits of CoreFirst products and services to prospective and existing customers. Performs outbound sales calls and other business-generating activities. Essential Functions & Responsibilities Illustrates and sells the benefits of CoreFirst products and services to prospective and current customers to generate new business and strengthen existing household relationships. Refers customers to appropriate Bank personnel. Assists existing Bank customers with their financial needs, from start to finish whenever possible, by listening and asking appropriate questions. Responsibilities include, but are not limited to, answering customers questions, performing account maintenance, investigating and correcting errors according to customer and bank records, and informing customers of bank processes and procedures. Performs additional work necessary to achieve branch sales goals. Supports the operational functionality of the branch by opening and/or closing the branch, balancing the vault, assisting with completion of internal records and audit logs, administering safe deposit box needs, performing teller duties as required, and carrying out other administrative functions as needed. Responds to and appropriately resolves external customer escalations regarding Bank sales and services. Compiles sales and service reporting to report achievements toward goals. Compiles information and enters this data into software programs or spreadsheets, accurately and according to processes and procedures. Please note this description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.* Experience Requires one (1) year of customer service experience, including cash handling One (1) year of banking experience strongly preferred Six (6) months of sales experience preferred Education: High School Diploma or equivalent required, some college Preferred Skills & Abilities Courtesy, customer service, and tact are essential elements of the job. Work involves much personal contact with others inside and outside the Bank for purposes of giving or obtaining information, influencing others with ideas, building relationships, or soliciting cooperation. Ability to relate to and empathize with different personalities, while being resolution-oriented and solutions-oriented. Competencies Adherence to CoreFirst Values: Respect, Communication, Integrity, Initiative, and Accountability. High level of skill in the CoreFirst Competencies of Customer Focus, Compliance, Ethics, Perseverance, and Time Management Other Skills Working knowledge and proficient use of the Microsoft suite. Ability to adapt quickly to changes in procedure and/or technology. Proficiency with processes and procedures related to consumer deposit and loan products. Professionalism and composure; strong sales awareness; ability to contribute to a motivated environment; ability to monitor key details and set priorities; goal-oriented mindset. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable Individuals With Disabilities To Perform The Essential Functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, and sit. Some light physical effort is required. Travel: The role may involve local travel during the business day. #J-18808-Ljbffr