Patient Support Specialist I

Job Description

Job Description

Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

Full-Time: 31 E Main Street, Rochester

SUMMARY OF POSITION FUNCTION: 

Performs complex administrative tasks and provides administrative support to clinicians, providers and/or managers while delivering exceptional customer service to the individuals we serve.

MAJOR DUTIES AND RESPONSIBILITIES: 

• Knowledge and demonstration of agency core values in day-to-day activities
• Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment
• Maintain a neat, organized workspace consistently
• May require travel between sites to provide coverage for other support staff
• Greeting and checking clients in upon arrival for their appointment
• Processes intakes, scheduling, auditing, uploading documents into client health record, processing of patient letters and filing
• Answering and directing calls to the appropriate person
• Daily insurance verification of 3rd party payers, Medicaid and completion of financial reviews
• Collection, reconciliation and posting of all client payments
• Sends/receives incoming and outgoing mail and faxes
• Responding to high volume of email requests in timely manner
• Attend meetings onsite and offsite as assigned
• Other duties as assigned

SKILLS/COMPETENCIES:

• Strong ability to navigate computer programs, including Microsoft Office, internet search engines and agency’s Electronic Health Record system
• Excellent customer service skills with clients and colleagues
• Excellent computer skills and use of office machines
• Strong communication skills, both verbal and written
• Meticulous attention to detail; excellent time management and organizational skills
• Ability to multitask in a fast-paced work environment

EDUCATION REQUIREMENTS:

• High School Diploma or equivalent

EXPERIENCE:

• One year work experience in work related field preferable
• Flexible availability and willing to work nights and weekends.
• Must possess a valid driver’s license with an acceptable driving record and have reliable transportation. 

COMPENSATION: $17.00/hr - $19.00/hr