Service Manager

Job Description

Job Description

Redmond's Complete Comfort | Lock Haven PAOur Services are is Central PA | Lock Haven / State College / Williamsport and the surrounding areaFamily-owned and operated, we provide complete HVAC, plumbing, and electrical services throughout Central Pennsylvania. As the first and only Bryant Factory Authorized Dealer in Clinton County, we take pride in helping customers make informed decisions by providing knowledgeable recommendations customized to their comfort needs. Our experienced and versatile team is dedicated to delivering high-quality service, including professional installations, maintenance, and customer support, while promoting a positive workplace that encourages career development and growth.Service Manager| $55,000 - $80,000 Salary Depending on experience + Performance Bonus StructureWork Schedule:Monday through Friday | 40+ hours weekly | overtime as requiredIf you have strong leadership skills, a solid HVAC background, and a passion for developing high-performing teams, we'd love to hear from you.What We Provide: In-house HVAC trainer & NATE Certification testing proctorBryant Authorized DealerCould-based dispatch software - We use Service Titan (no paper!)Consistent weekly pay scheduleJoin a company known for its integrity and commitment to positively impacting the community.We care about your well-being and support both your professional and personal needs, including your family.Be valued and challenged in a supportive environment where you can make a real difference in our community and customers' lives.Benefits:Health Insurance: Company covers 75% of the employee premium, 25% for dependentsRetirement Plan: IRA with 3% company matchCompany-issued phone, tablet, and uniform3 PTO / sick days6 paid holidays +2 paid floating holidays (Easter & your birthday)!80 hours paid vacationWhat You Will Be Doing: Oversee the day-to-day operations of the service department, ensuring efficient workflow, and exceptional customer serviceManaging team of technicians & maintaining service schedulesOverseeing training and development ensuring compliance with industry standards and company policyInsure timely completion of HVAC service requestsMaintaining customer relationsDaily billing and warranty claimsOrdering parts & finalize technicians estimatesEnsure all vehicles are stockedPerformance reviews of TechniciansWhat We Are Looking For: Over 3 years of experience in management within a service-based environment, or a comparable mix of education and professional backgroundMinimum of 3 years of hands-on knowledge in the HVAC fieldProficient in computer applications, including Microsoft Office programs such as Word, Excel, and OutlookFamiliarity with ServiceTitan software is beneficialDemonstrated leadership capabilities with experience guiding, coaching, and supporting technician teamsStrong verbal and written communication skills to build positive customer relationships and encourage team cooperationCapable of handling multiple responsibilities efficiently while meeting deadlines and maintaining prioritiesExcellent analytical thinking with sound judgment and effective problem-resolution skillsHighly organized with strong administrative abilities in scheduling, reporting, and inventory coordinationValid driver's license and insurable driving recordHigh school diploma or equivalent