ServiceNow ITSM Technical Consultant

My name is Sudher Vurakaranam, and I represent Synchrony Systems Inc. We are currently supporting an implementation partner on a full-time opportunity. Based on your background, your experience may align well with this role.

Position Details:

Role:

Senior/ ServiceNow ITSM Technical Consultant

Locations:

Cincinnati, OH

Employment Type:

Full-Time (W2 only)

Work Model:

Remote

Compensation: Base salary range of

$110,000-$160,000 per year, plus benefits

Experience Range

Min 8+ Years and Max 25 Years

Work Authorization

Who can work on a full-time W2 basis without sponsorship

Note:

• This role is not open for C2C/C2H/1099 or any contract arrangements
• This opportunity is available for candidates who can work on a full-time W2 basis without sponsorship.

Job Description

Must Have Technical/Functional Skills:

ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules

Roles & Responsibilities

Technical Comptency

Experience as a Technical Lead

Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution

Understanding customer business requirements and convert to functional requirements

Responsible for reviewing requirements for accurate estimation

Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow

Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise

Review, and do proactive analyze and resolve application issues as needed

Mentor and share technical knowledge/guidance to team

Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards

Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation

Should possess good knowledge in Agile/Scrum methodology

Behavioral competency

Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management

Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts

Excellent team management skills to manage the project team and members

Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good to have

Experience in ServiceNow custom application design and development

Evaluate the tool stability and performance and provide recommendations

Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)

Preferred to have ServiceNow Implementation Specialist certification

Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders

Location: Remote (25% travel as needed)

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

If you are interested in learning more, please reply with your updated resume and preferred time for a brief discussion. If this opportunity is not a match, feel free to disregard this message.

Thank you for your time and consideration.

Sudher Vurakaranam

Desk: View phone number on us.fitly.work( Ext:3280)

Email: View email address on us.fitly.work

Synchrony Systems Inc, 3 Ethel Rd Ste 313, Edison NJ 08817.

SYNCHRONY CORP

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