Scheduling and Service Support Specialist

Scheduling and Service Support Specialist

Resume and cover letter are required. Incomplete applications will not be accepted for consideration.

Salary range: $27.04-30.13

Primary Objective of Position

The Scheduling and Service Support Specialist is responsible for all transit operator and dispatcher scheduling. This position maintains the Fixed Route and Dial-a-Ride system scheduling and service adjustments in consultation with Operations Managers and Street Supervisors. Maintains computer software with updated scheduling and updates to service and planning functions.

Essential Functions of the Position

Essential duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific duties does not exclude them if the work is similar, related or logical to the position.

1. Prepares and maintains all operator and dispatcher schedules in accordance with the collective bargaining agreement, personnel policies and established procedures to ensure adequate staffing
   1. Utilizes and maintains scheduling software to effectively and efficient staff all shifts
   2. Schedules all safety sensitive drug and alcohol random testing as part of Metro Bus' Drug and Alcohol Program
   3. Schedules all special transportation events
   4. Prepares Operator and Dispatcher work schedules
   5. Administers work and vacation bidding process
   6. Adjusts schedules accordingly based on unplanned absences and service needs
   7. Documents scheduling issues and violations per the collective bargaining agreement and Metro Bus personnel policies
2. Provides service support to the Operations department as directed by the Operations Manager
   1. Performs operator and dispatcher fit for duty checks
   2. Maintains charter exemption information related to routes, runs and extra work details
3. Provides labor relations support to the Operations Managers and Director of Human Resources
   1. Attends employer negotiation committee meetings to provide input regarding labor negotiations strategies; attends labor negotiation sessions when requested. Has access to labor relations data and prepares draft negotiation language and provides input as requested by the management team
   2. Under the direction of the Operations Manager, schedules fact-finding and/or disciplinary meetings; informs employees of right to union representation and schedules Union Steward attendance in meetings upon employee request
   3. Provides actual performance and procedure data to the management team during contract negotiations
4. Communicates courteously and professionally and maintains respectfully working relationships with coworkers and customers in carrying out job functions
5. Performs all job duties in compliance with safety guidelines and with an ongoing awareness of safety practices
   1. Knows and follows safety rules and guidelines as well as sound work and safety practices in order to accomplish the job objectives and avoid injury or loss
   2. Wears proper protective equipment when policy requires or conditions indicate a need exists and utilizes proper body mechanics and ergonomics while performing work
   3. When potentially unsafe conditions are observed, makes efforts to avoid or correct them if they are controllable and draws them to the attention of the responsible supervisor or safety representative in a timely manner
6. Performs other duties and activities as assigned

Minimum Qualifications

The job requires a two (2) year degree in administrative support, business, or related field and two (2) years of operations, scheduling, or business/office management experience or an equivalent combination of education and experience. A valid driver's license or evidence of equivalent mobility is also required.

Knowledge, skills and abilities required include:

• Ability to analyze and interpret data based on actual performance and practice
• Ability to deal tactfully and courteously with co-workers and the general public
• Ability to plan, organize and guide the activities of others
• Ability to communicate information and respond to questions from a wide variety of audiences including all levels of employees and management
• Extensive attention to detail
• Technology and/or equipment skill including strong computers skills with expertise in all Microsoft Office programs
• Verbal and written communication skills sufficient to effectively read technical documents and effectively communicate with team members. Bilingual a plus
• Interpersonal skills sufficient to exchange and or convey information, receive work direction, and maintain effective working relationships with all levels of employees, committees and groups; and to diffuse situations/conversations that have escalated beyond normal limits

Desirable Qualifications

• Knowledge of local service areas, Metro Bus transit system, routes and fares, transportation operations, policies, procedures, rules and regulations
• Experience with scheduling software

Physical Demands and Working Environment

1. This position is alternately in an office environment requiring alternating periods of sitting, standing and walking
2. Minimal exposure to temperature extremes, noise, physical and/or chemical hazards
3. Utilizes computers, phone and other office equipment on a regular basis
4. May require limited travel outside of the office. Will utilize a Metro Bus or personal vehicle for travel