Network Technician Installation Supervisor

Job Description

Job Description

Network Technician Installation Supervisor

Field Services | San Diego, California | Full-Time, Salaried

About Us

For more than 20 years, GigaKOM has delivered enterprise IT solutions to California K–12 school districts, higher education institutions, state and local government agencies, and commercial organizations. Through partnerships with leading technology manufacturers and distributors, we deliver networking, wireless, security, and infrastructure solutions across the state.

As our infrastructure deployment projects continue to grow, we are seeking a hands-on Network Installation Supervisor to lead field crews and deliver high-quality installations. This role offers opportunities to grow into broader field services leadership, project management, design, support, and training responsibilities.

Role Snapshot

Full-time, salaried position based in the San Diego area, with 60%+ travel, primarily throughout California. Occasional travel to Nevada and Arizona is also required. Travel may include overnight stays and multi-day deployments.

Lead and work alongside technicians on multi-site deployments of switches, wireless access points, routers, firewalls, UPS systems, cameras, racks, and copper/fiber infrastructure.

Own daily onsite execution, crew productivity, installation quality, safety, and timely communication with Project Managers, Project Leads, engineers, and customer IT teams.

Support flexible deployment schedules, including occasional evenings and weekends for approved cutovers and customer requirements.

Core Responsibilities

Team Leadership — Plan daily assignments, coordinate technicians and subcontractors, confirm readiness of tools and materials, and mentor team members. Set clear expectations, monitor performance, and promptly escalate staffing or conduct concerns.

Network & Infrastructure Installation — Perform and oversee rack-and-stack work, equipment mounting, copper/fiber installation and testing, labeling, cable dressing, UPS deployment, and network cutovers. Follow approved engineering designs and coordinate advanced configuration with engineering teams.

Project Execution & Hours — Review scope, schedules, and approved labor allocations before mobilizing. Track progress and hours against the plan, identify risks early, and obtain approval before additional work or changes in scope. Coordinate travel and onsite resources to use time efficiently.

Quality & Safety — Verify mounting, labeling, cable test results, equipment condition, and operational readiness. Enforce company safety procedures, site requirements, and applicable installation standards. Address defects promptly and prevent repeat issues.

Client & Internal Coordination — Introduce the onsite team, acknowledge customer requests, provide progress updates and the next expected follow-up, and escalate blockers with a proposed resolution. Coordinate closely with Project Managers, Project Leads, and engineering resources.

Documentation & Closeout — Complete accurate time entries, installation records, inventories, photos, test results, red-line/as-built updates, and punch lists. Submit complete handover and closeout documentation promptly and confirm work is ready for customer acceptance.

Required Background

3+ years of experience supervising network equipment, structured cabling, or low-voltage installation projects, with demonstrated hands-on installation skills.

Proven ability to lead field technicians, delegate work, coach team members, and deliver projects within approved schedules and labor budgets.

Experience installing switches, wireless access points, racks/cabinets, UPS systems, patch panels, and related infrastructure; copper termination, fiber installation/testing, and physical layer troubleshooting.

Ability to read network diagrams, floor plans, installation instructions, equipment schedules, and project scope documents.

Professional written and verbal communication, accurate documentation, and the ability to address customer concerns and resolve onsite problems.

Valid California driver’s license, a clean driving record, and willingness to travel 60%+, primarily within California, with occasional assignments in Nevada and Arizona, including overnight stays.

Ability to lift and move equipment up to 50 pounds, work on ladders and in MDF/IDF spaces, and perform essential job duties with or without reasonable accommodation.

High school diploma or equivalent and authorization to work in the United States.

Preferred Qualifications

Experience delivering school district, government, commercial, or other occupied-site infrastructure projects with multiple locations and stakeholders.

Experience with Cisco, Cisco Meraki, HPE Aruba, Extreme Networks, Palo Alto Networks, Fortinet, or comparable enterprise technologies.

Working knowledge of switching/routing fundamentals, wireless deployment, cabling standards, cable certification tools, and site safety practices.

CompTIA Network+, Cisco CCNA, BICSI, OSHA safety training, manufacturer certifications, or other relevant credentials.

Experience coordinating subcontractors, developing junior technicians, and using project tracking and time-entry systems such as Autotask.

Compensation & Benefits

Full-time, salaried compensation based on experience, technical expertise, leadership capability, and relevant certifications.

Medical and dental coverage, paid vacation and sick leave, and retirement plan participation, subject to applicable company plan terms and eligibility.

Mileage reimbursement and approved travel-related expenses in accordance with company policy.

Professional development, certification support, and opportunities for advancement within GigaKOM.

Success Measures / KPIs

Schedule adherence and completion of assigned installation milestones.

Productive use of approved labor hours and early escalation of scope or budget risks.

Installation quality, first-pass acceptance, and minimal avoidable rework.

Safe execution, crew readiness, and effective technician coaching.

Accurate, timely time entries, status updates, and complete closeout documentation.

Professional customer communication and customer satisfaction.

Ready to Lead Enterprise Infrastructure Deployments?

If you are an experienced installation professional who enjoys leading teams, solving onsite challenges, and delivering enterprise technology projects, we encourage you to apply and join GigaKOM’s growing Field Services team.