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Project Manager

RICEFW Technologies Inc

Lansing, MI
Production Technical Lead / Support Manager Required Experience
  • 10+ years of software development and/or production support experience.
  • 5+ years managing technical support teams or projects of similar size and scope.
  • Experience supporting large-scale, complex applications in live/24 7 production environments .
    • Key Technical Skills
    • Production Support
    • Incident & Problem Management
    • ITIL
    • SLA Management
    • SQL
    • Python / Shell / PowerShell
    • Splunk
    • Dynatrace
    • Nagios
    • Prometheus / ELK
    • Linux / Windows
    • AWS / Azure
    • CI/CD
    • Root Cause Analysis RCA
    Responsibilities
    • Direct technology team activities involving:
      • Integration
      • Development
      • Data management
      • Reporting
    • Provide overall design oversight and subject matter expertise.
    • Identify opportunities to streamline technology solutions across regions.
    • Identify and challenge design gaps.
    • Provide clarity regarding design decisions.
    • Own detailed project plans for technical areas.
    • Ensure integration and technology teams remain aligned with overall project timelines and milestones.
    • Assist with deployment strategy and readiness assessments.
    • Serve as a technical SME for software application modules, implementation, customization, and development.
    • Oversee work performed by legacy analysts and application developers.
    • Work closely with application functional analysts to review functional specifications.
    • Maintain the integrity of production systems.
    • Provide deployment support for production changes.
    • Triage defects reported to the State Help Desk.
    • Deploy required data fixes and defect corrections.
    • Ensure proper functioning of production systems.
    • Perform/oversee:
      • Capacity planning
      • Load testing
      • Production deployments
    • Act as the primary liaison to the Security Compliance Team
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Vacancy posted 3 days ago
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