Hospitality Internship Program

2027 Summer Hospitality Internship Program

Are you ready to launch your career within the Hospitality industry? Join our summer internship team and create sweet memories for our guests! Hershey Entertainment & Resorts is seeking interns to participate in our 2027 Summer Hospitality Internship Program (HIP). This supervisory program is geared towards college students pursuing a degree from an accredited institution that will support a career in Hospitality & Tourism Management, Food & Beverage, and Recreation industries, offering valuable leadership and management experience.

As a Hershey Entertainment & Resorts Intern, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Program Length: The approximate dates of this internship are May 15th 2027 through August 7th 2027.

Interview Process and Program Placements: Upon completion of the application, your resume will be reviewed and qualified candidates will be invited to participate in a virtual interview process. Please watch your email for communication from our College Relations Recruiter, Jacklyn Mrakovich.

Internship Concentrations

• Food and Beverage
• Guest Services
• Recreation
• Housekeeping

Food and Beverage

As a Front of House Food & Beverage intern, you will supervise daily dining room and service operations within our restaurants, banquets, or concessions operations. You will gain hands-on exposure to various aspects of food and beverage management, including floor service execution, staff training and scheduling, and inventory management, while executing guest service standards and standard operating procedures. Food & Beverage interns can expect to utilize guest communication and hospitality skills to elevate the dining experience and optimize table turns. Working closely with the restaurant leadership team, you will gain invaluable management experience in a fast-paced food and beverage environment.

Guest Services

As a Guest Services Intern, you will assist in leading front-of-house guest operations at one of our premier resort properties. Working alongside seasoned hospitality leaders, you will train with and help manage core guest-facing teams - including Front Desk, Concierge, Bell Services, Greeters, and Drivers - while proactively maintaining elite service standards, resolving guest inquiries, and overseeing VIP room deliveries. This fast-paced role will leverage your communication, problem-solving, and leadership skills to elevate the guest experience while providing foundational resort management exposure.

Recreation

As a Recreation Intern, you will lead daily resort activities and aquatics operations. You will gain hands-on leadership experience by helping lead a team of recreation members, manage daily opening and closing procedures, and assist with weekly team meetings. In this role, you will understand vital technical and safety skills within a resorts pool space, including aquatic management and pool chemical calculations. Additionally, you will assist with coordinating recreational programming and drive guest engagement by facilitating daily activities ranging from arts and crafts, sporting events, and fitness requests to youth programs and Hershey Products Costume Characters. This dynamic, fast-paced role will sharpen your supervisory capabilities while providing comprehensive operational exposure.

This position may provide care, supervision, guidance, or control of children or may have regular, ongoing contact with children that is integral to the responsibilities of the position. As a result, in accordance with Pennsylvania's Child Protective Services Law, newly hired candidates are required to obtain the following clearances: a report of criminal history from the Pennsylvania State Police (PSP), Child Abuse History Clearance from the Department of Human Services (Child Abuse), and Fingerprint-based federal criminal history submitted through the Pennsylvania State Police or its authorized agent (FBI). Completed clearances are required to be submitted prior to starting employment.

Housekeeping

As a Housekeeping Intern, you will serve in a supervisory capacity to oversee the daily cleanliness, maintenance, and comprehensive management of our resort guest rooms. You will gain hands-on leadership experience by supervising a daily staff, ensuring safe working practices, and enforcing department, company, and union regulations at select properties. Working alongside our leadership team, you will learn to inspect guest rooms for elite cleanliness standards, identify engineering challenges, handle guest opportunities, and train employees on proper cleaning procedures and chemical safety. Additionally, you will support operations directly by assisting housekeepers with room turnovers, answering guest and employee inquiries, and utilizing Property Management Systems and departmental software to update room statuses, log maintenance work orders, and manage reports. This fast-paced role will sharpen your operational management skills, ensuring you understand all facets of high-volume housekeeping operations by the end of the program.

Housing: Company coordinated housing is available for this opportunity. If utilized, a weekly housing fee of $160 per week, inclusive of utilities and limited transportation, will be automatically deducted from students' biweekly paychecks. Upon commitment to employee housing, HE&R will charge a $180 housing fee, inclusive of a refundable $160 housing deposit and a nonrefundable $20 insurance waiver fee.

• Interns taking advantage of our company coordinated housing will be expected to move in and begin their internship on May 15, as well as be available to work through August 7.

Qualifications

• Must be 18 years of age or older.
• Must be actively enrolled in Bachelor's program at an accredited institution, majoring/minoring in Hospitality & Tourism, Food & Beverage, Recreation, Sports Management, or other related field. (Students graduating in May 2027 will be considered.)

Knowledge, Skills, and Abilities

• Prior work experience in a hospitality setting highly preferred.
• Some positions may require a valid Driver's License to perform the essential functions of the job.
• Must be willing to obtain lifeguard, CPR and first aid certifications upon employment (Recreation Interns Only).
• Strong customer service skills.
• Proven leadership skills with an understanding of conflict resolution and problem solving.
• Ability to communicate professionally and effectively.
• Abide by appearance standards and be able to maintain hospitality standards for the assigned property.
• Ability to maintain composure in a fast paced environment.
• Keyboarding skills and computer literacy.

Job Demands

• Limited transportation will be provided from the housing partner location to Hersheypark Entertainment Complex, The Hotel Hershey, and the Hershey Lodge. Students selected for additional properties are responsible for reliable transportation outside of the provided transportation times and destinations.
• Must be able to work a flexible schedule based on operational needs, including weekends and summer holidays.
• Physical requirements are based on position to include but are not limited to: standing, sitting, hearing, speaking, reaching, lifting/pushing/carrying (up to 75lbs), bending, and walking.
• A flexible work environment requires adaptability to demanding/fast pace, noise and various weather conditions.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.