Director of Information Technology

Director Of Information Technology

Arctiq is a global, intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management. We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating model. Our work focuses on helping customers reduce operational friction, improve resilience, and make better, faster decisions as their environments evolve. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.

This is a HYBRID Opportunity based in Bellevue, WA; Newtown Square, PA; New York, New York, or San Francisco, CA with one of Arctiq's clients.

Position Overview

We are seeking an experienced Director of Information Technology to lead and transform our IT operations as we separate the IT function from Security. This senior role serves as the primary IT architect and operations leader, responsible for designing and delivering technology solutions that support current and future business initiatives while ensuring the availability, performance, and security of the enterprise technology environment. This hands-on leadership position requires the ability to review technical designs, troubleshoot escalated issues, mentor engineers, and make architectural decisions across Azure, Microsoft 365, identity, endpoint management, networking, and SaaS platforms.

The Director will own full IT operations, from cloud platforms and SaaS applications to networks, infrastructure, and end-user services, and will be accountable for reliable service delivery, operational excellence, and continuous improvement.

Reporting to executive leadership, this role will directly manage a distributed team of IT engineers and administrators and collaborate closely with Security, Finance, and business stakeholders to align technology with strategic objectives.

Responsibilities

• IT Strategy & Architecture
• Operations Leadership & Service Reliability
• Cloud & SaaS Platform Management
• IT Operations Service Management
• Leadership & Team Management
• Project & Program Management
• Vendor & Partner Management
• Financial & Resource Management
• Governance, Risk & Compliance
• Innovation & Continuous Improvement

Qualifications

• Bachelor's degree in computer science, information technology, or related field.
• 10+ years of experience in IT infrastructure and operations, with 3 – 5+ years in IT management or leadership roles within medium to large enterprises.
• Proven ability to lead end-to-end enterprise IT operations, including data centers, cloud platforms, networks, applications, and support, while improving reliability and efficiency.
• Strong expertise in cloud and enterprise IT systems, especially Microsoft Azure (IaaS/PaaS), the Microsoft 365 ecosystem, and enterprise networking.
• Familiarity with identity and access management, virtualization, endpoint management, and IT security tools (Azure, Active Directory/Entra ID, Okta SSO/MFA, VMware vSphere, Intune/Endpoint Manager, endpoint protection like CrowdStrike, web proxies like Netskope).
• Strong understanding of IT architecture, systems integration, and modern best practices such as Infrastructure as Code and CI/CD pipelines.
• Experience implementing IT service management practices, including incident response, change management, service desk operations, monitoring, capacity planning, and backup and disaster recovery.
• Proven ability to manage enterprise vendors and SaaS providers, including contract negotiations and performance management.
• Demonstrated financial acumen, with experience managing and optimizing large-scale technology budgets.
• Effective leadership skills, with experience building and mentoring high-performing teams while fostering accountability and collaboration.
• Excellent communication skills, with the ability to partner with executive stakeholders and work with non-technical team members, translating business needs into clear, actionable technical strategies.
• Strong analytical and problem-solving abilities, with a focus on continuous improvement.
• Experience in financial services or other regulated industries, with familiarity in compliance frameworks (SEC, NIST, SOC 2) and audit processes.
• Ability to design processes that meet rigorous data security and record-keeping standards.
• Advanced certifications or expertise in cloud technologies (Azure, AWS, GCP), Cloud Security/Zero Trust architectures, and security operations (identity federation, threat detection, data protection).
• Exposure to AI/ML platforms or governance of emerging technologies is a strong plus.
• Proven success leading large-scale IT projects or transformations, such as M&A integrations, cloud migrations, and infrastructure upgrades, on time and within budget, using structured project management methodologies.
• Familiarity with ITIL or similar frameworks for change control, with a track record of improving processes to reduce operational risk.

Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

We thank you for your interest in joining the Arctiq team! While we welcome all applicants, only those who are selected for an interview will be contacted.