Assistant Store Leader

As an Assistant Store Leader you partner with the Store Leader to maximize store productivity and profitability through leadership, coaching, and operational excellence. You set the tone on the sales floor, elevate service through omni‑channel and virtual selling, and create an inclusive environment where associates can thrive as their authentic selves. Key Responsibilities Model Kate Spade Service behaviors and selling standards; lead a high‑energy, client‑focused environment. Drive omni‑channel and virtual selling; ensure clienteling through client books, outreach, and loyalty programs. Empower the team to personalize experiences and resolve customer issues effectively. Lead customer data capture to support marketing and repeat business. Recruit, onboard, and develop diverse talent; provide coaching and manage underperformance. Set clear goals, review KPIs (traffic, conversion, UPT, AUR), and coach to results. Act as Store Leader in their absence; foster an inclusive, motivating culture. Build community networks to support recruiting and brand awareness. Sales & Business Planning Own store sales plans and forecasts; create action plans to address business opportunities. Inspire the team to exceed performance standards across all selling channels. Partner with corporate teams to analyze market data and optimize strategies. Brand & Visual Standards Champion Kate Spade’s aesthetic and philosophy; maintain brand and operating standards. Execute visual directives and ensure an impeccable store environment. Communicate sell‑through, stock trends, and customer feedback to improve results. Operational Excellence Oversee opening/closing procedures, cash handling, and facility security. Manage schedules and payroll budgets; adjust staffing to business needs. Ensure compliance with policies, safety, and loss‑prevention standards. Support inventory management, cycle counts, and shipment accuracy. Manage live‑stream shopping sessions and leverage social media trends to drive engagement. Requirements 2+ years of retail management experience (fashion/lifestyle or comparable environment). Strong leadership communication and organizational skills. Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; experienced with retail systems. Ability to analyze selling reports, identify trends, and react quickly. Strong English language proficiency. Schedule Flexible schedule to meet business needs, including nights, weekends, peak busy season, and high‑traffic retail days (including but not limited to public holidays). Physical Requirements Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom. Competencies for All Employees Courage: Provides current, direct, complete, and actionable feedback; faces people problems directly and takes necessary action. Creativity: Generates new ideas, makes connections between unrelated concepts, and adds value in brainstorming sessions. Customer Focus: Dedicated to meeting internal and external customers’ expectations; collects and uses customer information to improve products and services. Dealing with Ambiguity: Handles change comfortably; makes decisions without complete information; manages risk and uncertainty. Drive for Results: Exceeds goals consistently; focuses on bottom line and pushes self and others for results. Interpersonal Savvy: Builds rapport across all levels; uses diplomacy and tact; diffuses high‑tension situations. Learning on the Fly: Learns quickly from new problems; experiments to find solutions; grasps underlying structure of tasks. Competencies for All People Managers Strategic Agility: Anticipates future trends; develops credible visions and breakthrough strategies. Developing Direct Reports and Others: Provides challenging tasks; conducts development discussions; creates development plans; supports career growth. Building Effective Teams: Builds strong morale; fosters open dialogue; shares wins; creates a sense of belonging. Kate Spade is an equal opportunity and affirmative action employer. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position, without regard to protected characteristics. Tapestry, Inc. will provide reasonable accommodation for disabilities or religious beliefs. Contact Tapestry People Services at View phone number on click.appcast.io or View email address on click.appcast.io for accommodation needs. Base Pay Range: $18.50 – $31.50 per hour. Benefits include medical, dental, vision insurance, 401(K), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance. #J-18808-Ljbffr