Internal Candidates Only- Product Lead

PaceMate™ Product Lead (full-time, remote)
Primary Location: All U.S. Locations (remote)
Why work at PaceMate?
Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate is one of the nation’s fastest-growing companies in cardiac rhythm management software and remote monitoring. Combining the most technologically advanced cloud-native software, research-grade data, and seamless integrations, PaceMateLIVE™, the company’s flagship remote monitoring software platform, is enabling many of the nation’s most renowned electrophysiologists, device clinics, and healthcare systems to effectively manage their device patient populations. With PaceMate, healthcare organizations can experience comprehensive interoperability and secure data exchange—significantly improving patient outcomes, reimbursements, and productivity.

JOIN OUR TEAM
Joining the PaceMate™ Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies. 

We are currently seeking a Product Lead to own a product area end-to-end — from problem discovery through requirements, design, delivery, and post-launch success measurement — with no split between strategy and execution. The role sits at the intersection of patient/customer needs, clinical stakeholders, and engineering, translating ambiguous problems into build-ready requirements, and owning whether releases actually move the metrics they were meant to move. 
AI fluency is core to how the work gets done: the Product Lead uses AI tools daily for prototyping, research synthesis, and drafting specs and release materials to compress idea-to-validation cycles from weeks to days. 

PaceMate offers those employees working full-time a robust compensation and benefit package to include Health and Prescription coverage, Dental, Vision, Long-Term Disability, Short-Term Disability, AD&D, Flexible Spending Account, Healthcare Savings Account, 401k Retirement Savings, Discount Program, Employee Assistance Program, Financial Wellness Program, Paid Time Off, Legal Insurance, Hospital Indemnity, Critical Illness, and Accident Coverage.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:  

• Own a product area end-to-end: discovery, requirements, prioritization, delivery, and post-launch iteration. 
• Design own features through to customer-validated, build-ready designs. 
• Translate customer, clinical, and internal stakeholders input into requirements and acceptance criteria. 
• Define success metrics at discovery and evaluate whether releases achieved them post-launch. 
• Run and synthesize user research (interviews, support themes, usage data) into actionable decisions. 
• Collaborate daily with engineering as an embedded partner. 
• Use AI tools to prototype, synthesize research, and draft specs, PRDs, and release materials. 
• Maintain high level understanding of PaceMate products and services.  
• Maintain appropriate levels of current knowledge and the ability to comprehend and apply policies. 
• Follow practices of PaceMate Mission, Vision, and Customer Service standards.  
• Adhere to the Code of Conduct and all Company Policies and Procedures.  
• Analyze, access, input and retrieve data.  
• Report pertinent information and assist with tasks to support department operations toward achieving organizational goals.  
• Drafting first-pass training call-outs or marketing talking points (supports go-to-market but isn't the primary output).  
• Convert engineering deliverables into release notes and flag training/marketing follow-up. 

QUALIFICATIONS:
An individual must be able to perform each Essential Function of the job satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions. Nothing within this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
 
EDUCATION, TRAINING, AND EXPERIENCE:  

• Bachelor's degree in a related field, or combination of equivalent years of experience 
• 3–5 years of product experience with demonstrated end-to-end ownership of a feature or product area . 
• Current, hands-on use of AI tools within a product workflow, with a work sample to show (prototype, spec, or research synthesis). 
• Demonstrated ability to define and evaluate product success metrics post-launch. 
• Experience working cross-functionally with engineering, design, and go-to-market teams in a remote/virtual setting. 
• Strong written communication skills, with a track record of clear product documentation. 
• Preferred or Required Certifications 
• Experience in healthcare software, including familiarity with HIPAA and EMR/EHR integration concepts. 
• Experience building or testing customer engagement or clinical workflow platforms. 

Physical Requirements:  

• While performing the duties of this job, the employee will be consistently required to remain in a stationary position working at a computer, constantly operate a computer and other office equipment, and frequently communicate with customers and employees via voice and video. 
• Must be able to exchange accurate information, with the ability to effectively utilize voice over internet protocol; and repetitive motions using fingers and forearms in data entry. 

Other Requirements 

• Home office setup: Maintain a dedicated, separate office or room at home to ensure privacy and professional working conditions. 
• Connectivity: Maintain a reliable, high-speed internet connection at your residence. 
• Geographic restriction: Must reside and work exclusively within the contiguous United States. 
• Must legally be eligible to work in the United States.   
• Notification protocol: You must inform and receive approval from the IT department before working from any location other than the legal address PaceMate has on file. To update your address or request approval for a temporary work location, contact PaceMate IT or your HR representative. Additional information is available in the PaceMate official handbook. 
• Foreign transport of sensitive information: When confidential information is carried into a foreign country, it must be stored in an inaccessible form (e.g., encrypted external storage) or remain in the worker’s possession at all times. PaceMate workers may not take secret PaceMate information into another country without permission from Physical Security management. 
• May require limited travel based on the needs of the business.    

Equal Employment Opportunity Statement: We are an Equal Opportunity Employer and value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. 

PHYSICAL REQUIREMENTS
While performing the duties of this job, the employee is consistently required to remain in a
stationary position, constantly operate a computer or other office equipment, and frequently.
communicate with customers and employees. Must be able to exchange accurate information,
with the ability to effectively utilize voice over internet protocol; and repetitive motions using.
fingers and forearms in data entry.  

REPORTING RELATIONSHIPS
Supervised by: Sr. Manager of Product
Supervises : None
Target Compensation Range: $145,000- $160,000

COMPANY DESCRIPTION
PaceMate® is a pioneering force in cardiac remote monitoring and data management. We’re driven by a mission to modernize digital healthcare and envision a future of connected, personalized cardiac care. Since 2015, PaceMate has been simplifying and streamlining device clinic operations with one easy-to-use platform—PaceMateLIVE ® .  As the industry’s only comprehensive cardiac remote monitoring solution, PaceMateLIVE ® uniquely pairs device and EHR data and prioritizes patient care intelligently. Visit PaceMate.com to see how together—We never miss a beat.®

About PaceMate®

PaceMate® is a patient-centered, tech-enabled cardiac device monitoring platform serving integrated delivery networks and academic health systems nationwide. Vendor-neutral and EMR-agnostic, PaceMate connects every major device manufacturer into a single platform that sits on top of any EHR.

More than 2.3 million patients are managed on the industry’s only research-grade cardiac dataset, validated by 33 peer-reviewed publications, powering AI-driven clinical and operational analytics. A managed patient services model extends clinic capacity and ensures every cardiac device patient is monitored, every time.

Learn more at PaceMate.com