Site Manager

Property Management Director

The primary purpose of this position is to direct all facets of business at HACP-operated sites. The incumbent will manage property management employees, including the Assistant Site Manager, ensure that all procedures and units are compliant with HUD, state, local, and HACP regulations, and enforce leasing agreements and timely rent payments by residents. This position requires attendance at evening meetings, as well as the ability to be on call in case of an on-site emergency. All activities must support the Housing Authority of the City of Pittsburgh ("HACP" or "Authority") mission, strategic goals, and objectives.

Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned.

• Manages the work of staff including: assigning, planning, and reviewing work, evaluating work performance and completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, selecting new employees, training, acting on employee problems, and recommending and implementing discipline.
• Maintains a thorough knowledge and understanding of: HACP housing policies and procedures, site-based administrative processes, site-based accounting practices, all legal processes in which a property may be involved, all HACP forms and document requirements, labor contracts and HR policies, local market for low-income housing, and sound business practices of the real estate rental industry, including marketing techniques.
• Manages, monitors, and evaluates HACP properties staff, including professional property management staff and clerical and maintenance front-line service providers.
• Develops and manages budgets and business plans; establishes goals and objectives, evaluates performance, identifies deficiencies and missed targets/timelines, and enacts adjustments as needed to positively impact performance.
• Performs necessary rent collection activities; reduces rent delinquency rate and takes corrective legal action where necessary.
• Enforces lease parameters; develops and maintains documentation of "for cause" eviction activities as necessary.
• Shows units to eligible housing applicants; conducts lease orientation and signing.
• Ensures completion of annual rent recertifications, annual unit inspections, and housekeeping inspections.
• Conducts regular site inspections and provides written reports of activities and findings.
• Ensures timely completion and documentation of all maintenance activities and work orders.
• Assists Facilities Services staff in the vacant unit turnaround process, including prioritization of units, assignment of resources, and communications on unit status with other departments.
• Maintains good resident communications and relations, including regular meetings with resident leadership.
• Assists the Asset Manager in conducting quality control and reviews of operations to ensure compliance with HACP policies and procedures and HUD regulations and programs.
• Gathers data, analyzes information, and prepares monthly reports of key indicators.
• Performs other duties as assigned.

Required Skills

This position requires the incumbent to exhibit the following behavioral skills:

• Strong computer skills in MS Word, Excel, and Gmail; must have the ability to learn other computer software programs as required by assigned tasks.
• Must receive a "Pass" rating on all trainings/examinations required for the employee (as identified by the HR Director, Director of Asset Management, or designee) within 6 months. If the employee does not receive a "Pass" rating on the first attempt, one additional attempt may be afforded. Failure to receive a "Pass" rating for any training may result in employment separation.

Education, Certifications, Licensing, and Experience

• Bachelor's Degree in business administration, public administration, real estate, or related field from an accredited college or university, supplemented by five (5) years' experience in public housing or real estate, including prior supervisory experience; or an equivalent combination of training and experience is required.
• Must be able to obtain a Certified Public Housing Manager certification during the probationary period.
• Must possess a valid driver's license and be insurable under the Authority's plan.

ADA and Other Requirements

Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions.

Sedentary Work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Working Conditions: Work is performed in indoor and outdoor office environments.