Accounts Receivable Specialist

Accounts Receivable Specialist

The purpose of this position is to provide excellent customer service, student account maintenance, and revenue and receivable transactions processing for the College in compliance with the Commonwealth of Virginia, Virginia Community College System (VCCS), and Virginia Peninsula Community College policies and procedures. The duties include responding to all individuals contacting the Student Accounting Office in a timely, courteous, and professional manner. Processing payments accurately and timely to student and third-party accounts. Preparing cash/check deposits for the bank. Preparing deposit batches with adequate supporting documentation and accurately keying to Administrative Information System (AIS) according to Commonwealth Accounting Policies and Procedures (CAPP) manual. Reconciling all deposits recorded in AIS from various online payment and refunding systems and banks. Processing third party and student billing (including dual enrollment), collections and cash application/waivers processing for invoices. Processing financial aid award postings, refunds, and reconciliations. Prepare DOE drawdown requests, bank wires and transfers and journal entries for financial aid processes. Process non-financial aid refunds including batch and manual process, funding requests and reconciliations. This position is expected to exemplify the principles detailed in the College's Culture of Care framework, actively contributing to a supportive and thriving environment for our students, staff, and broader community.

Special Assignments - May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications - Required: Considerable work-related experience performing technical accounting support duties, including posting, balancing, adjusting, maintaining, and reconciling accounts and financial records according to established policies and procedures. Considerable experience performing detailed work with numerical data and making mathematical calculations accurately. Considerable experience verifying the accuracy of figures, calculations, and postings of fiscal transactions. Relevant experience answering student/customer inquiries and providing solutions and resolutions. Ability to work at all campus locations. Previous experience in accounts receivable and/or customer service. Thorough knowledge of student financial aid processes and terminology. Thorough knowledge of generally accepted accounting principles (GAAP). Thorough knowledge of account analysis and fund accounting. Thorough knowledge and understanding of state fiscal policies. Thorough knowledge and understanding of student accounts. Complete knowledge of customer service and business telephone etiquette. Proficient with Microsoft Office Suite or similar software. Effective oral and written communication skills. Strong communication and interpersonal skills with the ability to interact and work with individuals at all levels. Attention to detail with a focus on thoroughness and quality. Strong mathematical skills and analysis techniques. Basic skills using a computer and various software packages. General bookkeeping skills. Customer service skills include active listening, clear written and verbal communications, complaint resolution, empathy, and positivity. Must have the ability to work independently or in a team environment. Ability to work at all campus locations. Able to understand and interpret rules, regulations, statutes, and laws. Ability to prepare financial reports and statements for students. Ability to perform detailed work involving written or numerical data and compute calculations quickly and accurately. Able to effectively communicate with diverse populations and maintain confidentiality, Family Educational Rights and Privacy Act (FERPA). Ability to prepare and maintain accurate records. Ability to prioritize tasks to adhere to deadlines while maintaining accuracy.

Additional Considerations - Relevant accounting working experience within a higher education, governmental, or not-for-profit setting.

Operation of a State Vehicle - Yes

Supervises Employees - No

Required Travel - Minimal