Shift Lead

Location: Port Charlotte, Florida. If you are looking to join one of the largest retail operations dedicated to providing Pet Parents with the best selection of pet care items and passionate customer service, join the Pet Supermarket team! Our Shift Leads possess key skills such as outgoing, upbeat, people‑person, sales‑driven, and great organizational skills. Our Pet Experts thrive in a high-energy environment where they work together to drive results and help Pet Parents with all their pet needs. We are dedicated to making a difference in our community and want you to be a part of our team! Benefits Competitive pay Employee discounts Flexible schedule Room for advancement Working with PETS Essential Duties and Responsibilities Sales Leadership : Assist customers and lead the team in driving sales, service, and customer experience initiatives in store to achieve sales, KPIs, and store performance goals. Prioritize, assign, and delegate daily goals, tasks, and assignments to the associate team and ensure proper completion when manager on duty. Maintain a high level of professionalism and a positive attitude in the workplace, including communicating appropriately in writing, verbally, or by email. Customer Excellence : Partner with the Store Manager to plan and execute community events and develop mutually beneficial business relationships with various rescue agencies. Protect employees and customers by maintaining a safe and clean store environment. Required to maintain cleanliness and well‑being of all livestock including animal care and feeding. Lead and demonstrate engagement with customers using a selling and service model. Operations & Team Building : Supports, understands, and is accountable for maintaining store standards and meeting all safety requirements and standards, including protecting all company assets. Clean pet enclosures and ensure all animals have appropriate food and water. Support in maintaining the fish system. Assist with the restocking of merchandise on shelves and fixtures and moving products from the stockroom to the sales floor. Heavy lifting up to 55lbs may be repeatedly required several times throughout a shift. Partners with the Store Manager to ensure physical inventories are accurate, counts are taken, and shrink goals are met. Proficient in store opening and closing procedures. Accountable for communicating concerns with gaps in performance to Store Manager or Assistant Store Manager so this can be addressed appropriately and in a timely manner. Support the execution of new‑hire training and merchandising guidelines. Complete tasks and other duties as assigned by store management. Business Insight : Understands the business. Regularly monitors business throughout the day/shift. Needs to be able to react to business needs. Physical Demands, Working Conditions and Effort of Position Several duties require physical exertion and dexterity. Heavy lifting up to 55lbs required several times throughout a shift. Majority of tasks do not require long periods of mental concentration. One notable exception would be inventory ordering. Most of the time is spent on the selling floor, standing, or moving around. Active listening required when communicating/speaking with customers and employees. Active observation required when merchandising the store. Works in a relatively temperature‑stable environment. May occasionally need to work alone. Accidental injuries from pets are possible. Common injuries are slips/trips/falls and strains/sprains due to lifting. Competencies Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers; uses customer information for improvements in products and services; establishes effective relationships with customers and earns their trust and respect. Motivating Others: Creates an inclusive climate in which people want to do their best; can motivate others; communicates tasks and decisions down; invites input from others as needed; makes each individual feel their work is important; is someone people like working for and with. Drive for Results: Can be counted on to exceed goals successfully; consistently one of the top performers; steadfastly pushes self and others for results. Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when they disagree. Compassion: Genuinely cares about people; is available and ready to help; is sympathetic to the plight of others; demonstrates real empathy with the joys and pains of others. Time Management: Uses time effectively and efficiently; values time; concentrates on the more important priorities; gets more done in less time than others; can take on a broad range of activities. Delegation: Clearly and comfortably delegates both routine and important tasks and decisions that need to be completed. Minimum Requirements Minimum 1 year retail or customer service experience. Enjoy working with and around animals. Ability to work a flexible work schedule which will include morning, evenings, weekends and/or holidays. Valid driver's license and access to a motor vehicle preferred. Equal Opportunity Statement Pet Supermarket is an equal opportunity employer and Drug Free Work Place. #J-18808-Ljbffr