Customer Service Representative

Location 111 W MOUNT HOPE AVE,LANSING, MI, 48910-9093,United States Base Pay $13.75 / Hour Job Category Multiple Shifts Available, Multiple Locations Available Employee Type Part Time Our mission is to work as a team, taking responsibility in building loyalty with our customers and our co-workers, to improve sales, support all site operations to maximize profits, to exceed expectations providing product and services that combine high quality with integrity and to assist all internal and external customers to assure that their needs are met in a 'Customer Service Plus 1' manner. Position Summary Maximize customer satisfaction, perform cleaning duties, stock and handle products, perform cash handling and register operation duties. Job Responsibilities Maximize Customer Satisfaction and Sales Improvement Suggest additional and promotional items, optimize time of self to ensure Customer Service PlusOne Handle customer's questions, complaints, and returns quickly and appropriately or refer to Management Promote the use and benefits of the QDCard Cash Handling/Reporting and Register Operations Ensure alcohol/tobacco/lottery and lotto sales are appropriately handled Safety and Security Ensure internal and external store areas are kept free of safety hazards Correct and report any safety or security violations, concerns, etc. Receiving, Stocking and Handling Products Facestock(front labelfacing out), bending and stretching as needed to reach shelves at ground level or higher Ensure proper rotation of products Remove out-dates, damaged, and spoiled products Receive and check in deliveries, lifting and organizing containers weighing up to 50 pounds Verify accuracy by comparing shipment to written order and report discrepancies in deliveries. Verify shelf tags (accurate, readable) Maintain storeroom and cooler stock neatly and orderly Lift and organize cases of milk and other containers weighing up to 50 pounds one or more times a shift (in the cooler area, on the sales floor and outside) Serve and prepare ice cream cones/cups Prepare and package hot food for customers purchase if applicable Lift and count returnable bottles and cans, stack neatly in designated area Handle open products appropriately and according to health regulations Cooperate with other stores and company personnel Demonstrate respect for employees and the company Report to work as scheduled and in appropriate company uniform Follow through on assigned tasks, demonstrate urgency in getting things done Maintain confidentiality of store personnel and operations Sign in and out using time and attendance system Know and follow policies and procedures Education/Experience High School diploma or equivalent preferred Retail Customer Service experience preferred Training Must complete the following within 60 days of hire New Employee Orientation New Employee Checklist RTO (Ready Training on-line) CSR Security Must have passing scores (80%) on all written tests Any additional training requested or required Become cross trained in all attributes of the business Physical Demands Willing to work flexible hours when needed Ability to communicate effectively with customers and other employees Ability to adapt to changing circumstances, personalities, locations, and hours Requires standing for long periods of time, climbing, bending, stretching, moving heavy objects (up to 50 pounds), frequently moving light objects, using cash register Bend and scoop hard ice cream from bulk containers Exposure to temperature extremes Mental Demands and Responsibility Enter sales correctly into the register and make correct change, if applicable Read and follow policies and training information Judgment and decision making to handle questions or problems relating to people, equipment, products, etc. Ability to work with others Aware of merchandising, safety/security and customer issues which need attention This job description in no way states or implies that these are the only duties to be performed by this employee. Incumbents will be required to follow any other instruction and to perform any other duty as requested by the supervisor. #J-18808-Ljbffr