Manager, Air Export, Pharma

Location USA - Itasca, N Arlington Heights Rd Itasca, IL Division and Position Division: Air & Sea Job Posting Title: Manager, Air Export, Pharma Time Type: Full Time Summary The Air Export Manager oversees all aspects of the export process for air cargo, ensuring efficient and timely delivery while maintaining compliance with regulations. This role requires strong leadership, communication, and problem‑solving skills and a deep understanding of airfreight logistics and industry standards. Duties and Responsibilities Oversee the air export process, including the preparation of shipping documents, customs clearance, and bookings with air carriers. Coordinate with freight forwarders, airlines, customs brokers, and other service providers to ensure efficient cargo delivery. Manage relationships with customers, vendors, and third‑party service providers to deliver exceptional service and ensure satisfaction. Address and resolve customer inquiries and concerns promptly. Ensure compliance with all relevant regulations, including customs and trade laws. Stay informed about changes in airfreight regulations and export controls. Develop and implement policies and procedures to improve efficiency and service quality. Identify and execute process improvements to reduce costs and enhance customer satisfaction. Monitor and report on key performance indicators, such as cargo delivery times, costs, and quality. Analyze performance data to identify trends and areas for improvement. Supervisory Responsibilities Supervise a team of air export coordinators and support staff. Educational background / Work experience Bachelor’s degree in Logistics, Supply Chain Management, or a related field is preferred. 5 years of experience in freight forwarding, logistics, or a related field is preferred. Prior experience in air exports and supervisory roles is highly desirable. Preferred Qualifications Familiarity with air freight regulations, customs requirements, and export controls. Knowledge of shipping routes and schedules. Skills & Competencies Lead Yourself: Strong analytical and problem‑solving skills, with the ability to thrive in a fast‑paced environment. Lead Your Team: Excellent leadership and communication skills to manage and motivate a team. Lead Your Business: In‑depth knowledge of logistics, supply chain management, and air freight principles. Language skills Fluency in English is required. Computer Literacy Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Experience with logistics and air cargo management systems. Physical and/or Mental Requirements / Working Conditions Work is generally sedentary, with no specific need for physical coordination or effort. May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities. Hours can be extensive as well as occasionally staggered for multi‑shift access. While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Minimal travel maybe required for this role domestically and internationally. Work Environment While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. At Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause. Compensation For this position, the expected base pay range is $78,000 to $117,500. Actual compensation will be determined based on job‑related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Benefits Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. Equal Employment Opportunity DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. #J-18808-Ljbffr