Authorization Support Representative (Hybrid)

The Authorization Support Representative exists to support Christian Healthcare Ministries by serving as a knowledgeable, compassionate point of contact for members and internal teams regarding authorization, eligibility, and sharing status questions. This role strengthens understanding, consistency, and confidence in CHM processes through clear communication and guideline-aligned support.

At the highest level, the Authorization Support Representative is accountable for delivering accurate information, resolving inquiries efficiently, supporting authorizers through effective coordination, and enhancing the overall member and employee experience within the authorization process.

WHAT WE OFFER

At Christian Healthcare Ministries (CHM), we believe your career should be more than just a job it should be an opportunity to make a meaningful difference while growing personally, professionally, and spiritually.

When you join our team, you'll enjoy:

• Competitive Compensation – Pay based on your experience and qualifications.
• Faith-Driven, Purpose-Filled Career – Be part of a Christ-centered ministry where your work makes a meaningful impact.
• Fully Paid Health Benefits for You & Your Family – Enjoy valuable health benefits provided at no cost to you, with coverage extended to eligible dependents.
• Retirement & Life Insurance – Benefits designed to support your financial well-being and future.
• Generous Paid Holidays – Enjoy 12 paid holidays PLUS your birthday!
• Complimentary Daily Lunch – Enjoy a delicious lunch provided daily for employees working onsite, including those on a hybrid schedule during their in-office days.
• Professional Growth & Development – Opportunities to strengthen your skills, expand your knowledge, and grow in your career.
• Paid Training – Receive the training and support needed to succeed in your role.

More than a career. A calling. A community. A purpose.

PRIMARY RESPONSIBILITIES

• Serve as a primary communication resource by responding to member inquiries via phone and email regarding authorization status, eligibility, and program-related questions in accordance with CHM Guidelines.
• Provide clear, compassionate member support by helping members understand sharing status, next steps, and program terms at an appropriate level of detail.
• Process and route authorization-related requests accurately and efficiently to support timely review and adjudication.
• Collaborate closely with authorizers to obtain missing documentation, clarify inconsistencies, and support resolution of authorization cases.
• Apply guideline knowledge to communication by determining appropriate next steps and delivering accurate, consistent guidance to members and internal staff.
• Partner with Training and Communications teams to improve scripts, templates, and educational resources that support consistent messaging.
• Identify and escalate trends or recurring issues related to member communication, guideline clarity, or process breakdowns.
• Review internal communications and materials to ensure accuracy, alignment with CHM policies, and clarity for member-facing use.
• Contribute to continuous improvement efforts by providing feedback on processes, documentation, and guideline communication effectiveness.
• Uphold CHM’s mission, values, and ministry-first approach in all interactions and daily work.

CORE COMPETENCIES & SKILLS

• Professional written and verbal communication
• Policy interpretation and application
• Member service and relationship management
• Attention to detail and accuracy
• Problem-solving and critical thinking
• Organization and task prioritization
• Cross-team collaboration and communication

REQUIRED QUALIFICATIONS & CONSIDERATIONS

• High school diploma or equivalent required.
• 1+ years of experience in customer service, call center, healthcare support, or a related member-facing role preferred.
• Ability to interpret policy or guideline-based information and explain processes clearly to others.
• Willingness to learn medical and healthcare-related concepts through structured on-the-job training.
• Comfort using computers and learning new systems; working knowledge of Microsoft Office (Outlook, Word, Excel) preferred.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a nonprofit, faith-based health cost sharing ministry dedicated to helping Christians support one another with their medical expenses.

For over 45 years, CHM has brought believers together through a shared commitment to faith, compassion, and service. Our mission is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

At CHM, our employees are more than just a team. They are part of a ministry united by a common purpose: serving others, making a meaningful impact, and reflecting Christ's love in the work we do every day.