Call Center Manager

Growth at Ross Stores stalled below where it should be, so we opened a Call Center Manager position for a manager closer fluent in Problem Solving. This Call Center Manager role hands manager talent $99,000 - $144,000, a remote arrangement in MN, and the latitude to call the shots.

Key Responsibilities

• Run the manager account like it's the only one that matters
• Pitch Ross Stores at $99,000 - $144,000 value without apologizing for the price
• Track pipeline performance and report results to leadership each week
• Walk new sales marketing clients through onboarding so they stick around
• Run experiments on sales marketing messaging and keep only what converts

What You'll Bring

• Bachelor's degree in a related field, or equivalent practical experience
• Demonstrated ability to teach what you know to someone greener
• Solid understanding of sales marketing best practices and industry standards
• Demonstrated comfort presenting to manager leadership
• At least 8 years of standing behind your own estimates
• Flexibility to adapt your approach as business needs evolve
• A writer's ear for tone in a high-stakes email

Three things define Ross Stores: a Minneapolis address, an experiment-friendly culture, and a near-religious devotion to Problem Solving. Here, ownership means you're empowered to fix what's broken without waiting for permission.

We pair a $99,000 - $144,000 salary with health, dental, and vision plans, plus annual bonuses tied to team performance.

Active right now, the manager seat has not yet found its person.

Bring your Flexibility, your questions, and your ambition; we'll bring the rest at Ross Stores.