Configuration Analyst

Job Title: Senior Epic Configuration Analyst

Location : Remote

Duration : 6 months (potential opportunity for ext. or conversion, but NOT Guaranteed)

Work Schedule:

Standard work hours are Monday–Friday, 8:00 a.m.–5:00 p.m. EST or CST

Occasional weekend work is required based on business needs

Job Description:

The Senior Configuration Analyst - Clinical work focuses on accessing and configuring an application or system that is integrated with business processes/data and IT infrastructure including building modules, developing tables/reports, and creating complex functions. The Senior Configuration Analyst - Clinical work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

The Senior Configuration Analyst – Clinical responsibilities can include advising the business, evaluating requests, implementing new features and changes, troubleshooting, resolving testing issues, configuring processes and experiences. integrating, developing interfaces, and maintaining documentation. Begins to influence department’s strategy. Make decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments. This position reports to the Associate Director, Product Management.

What You'll Do:

• Configure and maintain Epic workflows including letters, work queues, and routing rules.
• Gather and translate business and clinical requirements into configuration specifications.
• Facilitate design sessions to support compliant and user-focused workflows.
• Analyze change requests and recommend scalable, standardized configuration solutions.
• Maintain configuration documentation, testing evidence, and decision records.
• Develop and execute testing systems and support end-to-end validation activities.
• Support UAT execution, defect resolution, and business approval processes.
• Coordinate configuration, testing, defect management, and release activities with project teams.
• Support go-live readiness, cutover planning, and operational deployment activities.
• Identify root causes and recommend process or configuration improvements to enhance adoption and reduce rework.
• Strategic thinking and planning capabilities; organized and detail oriented.
• Ability to use appropriate problem solving, research and analysis tools.
• Proficient with Data Analysis - Understanding Data and how to interpret and use it.
• Demonstrated ability to articulate ideas effectively in both written and oral forms (ability to interact effectively with people at all levels within a team both, internal and external).
• Enthusiasm and motivation are essential; a confident change-agent; strong selling and presentation skills (oral and written).
• Experience facilitating with mixed teams, and indirect matrix teams.
• Ability to identify gaps in process performance and recommend process improvements.
• Ability to work with internal support groups to drive business results.

Required Qualifications:

• Must have Epic analyst certification including Epic Healthy Planet Fundamentals for Health Plans Certification or Healthy Planet Link.
• Travel is required.
• Minimum 2 years of experience in healthcare, Medicare, or Medicaid environments.
• Must have 5 or more years of professional experience in Product Management, Health Informatics, Business, Computer Science, Engineering, or a related field OR a bachelor’s degree in one of these fields.
• Ability to pivot and operate in ambiguous fast-paced environment.
• 1 or more years of experience supporting Utilization Management workflows.
• Experience analytical and problem-solving skills with the ability to interpret and apply data insights.
• Effective written and verbal communication skills with the ability to collaborate across cross-functional teams and organizational levels.

Preferred Qualifications:

• Working knowledge and experience in healthcare systems.
• Experience in user provisioning
• Additional EPIC analyst certification/accreditations as they relate to business functions (care management, etc...)
• Previous experience operating in electronic health records (e.g. Epic, Cerner).
• Experience building digital capabilities.
• Results driven

Travel Requirements:

• Must be willing to travel up to 25% annually for stakeholder engagement and product initiatives.
• Must be willing to travel to Louisville, KY for monthly onsite as well as 2-3 weeks when the project goes to production.