Call Center Rep

Call Center Rep

LHH Recruitment is partnering with a company near Mesa who is supporting a call center in their upcoming hiring. These roles are fully onsite, Monday-Friday, with a 6am start time. The hourly rate is 22/hr.

This role supports both business-to-consumer (B2C) and business-to-business (B2B) customers through phone and email communication. The ideal candidate is professional, detail-oriented, and comfortable handling a high volume of customer interactions in a fast-paced environment.

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently
• Respond to customer inquiries via phone and email
• Support both individual consumers and business clients
• Provide accurate information regarding products, services, orders, and account updates
• Resolve customer concerns and escalate issues when necessary
• Maintain detailed and accurate customer records in company systems
• Collaborate with internal departments to ensure timely issue resolution
• Meet daily productivity and customer service expectations

Qualifications

• High school diploma or equivalent REQUIRED
• Must also have a few years of high volume call center experience
• Strong phone and written communication skills
• Comfortable managing both B2C and B2B interactions
• Ability to multitask and work in a fast-paced environment
• Basic computer and data entry skills
• Reliable attendance and punctuality required
• Bilingual Spanish preferred for higher pay rate