Fitness Center Attendant

Job Description

Job Description

For over twenty years, Martis Camp has set the standard for extraordinary private community living in the Tahoe region. It’s a place where families and friends come together to enjoy an unmatched mountain lifestyle—surrounded by breathtaking scenery, enriched by world‑class amenities, and grounded in an authentic sense of community.

Nestled in the heart of Truckee, California, Martis Camp features an exceptional collection of amenities, including the iconic Camp Lodge, Family Barn, Beach Shack, Lake Club, Lost Library, and a stunning Tom Fazio–designed golf course. The Club provides a four-season experience with recreation, dining, wellness, and outdoor adventure woven into every aspect of daily life. Martis Camp isn’t just a place to work, it’s a place to belong, contribute, and be part of something truly remarkable.

POSITION SUMMARY:  

Martis Camp is seeking professional, hospitality-driven Fitness Center Attendants to join our Fitness Team for the 2026–2027 winter season. As key members of the team, Fitness Center Attendants help set the tone for the Member experience, creating a welcoming, organized, and elevated environment from the moment Members arrive. This position works closely with the Fitness Director, Fitness Coordinator, and fitness instructors, while collaborating across departments to deliver a seamless and exceptional wellness experience.

The ideal candidate brings a positive and proactive mindset, exceptional attention to detail, strong interpersonal skills, and a genuine passion for fitness, wellness, and hospitality.

This is an opportunity to join a dynamic, collaborative, and energizing team at one of the country's premier private clubs. This role also has the potential for continued seasonal employment opportunities, including Summer 2027.

ESSENTIAL JOB RESPONSIBILITIES:  

Member Reception & Relationship Building

• Warmly greet Members and guests upon arrival, creating a welcoming and professional first impression. Prioritize learning and using Member names, anticipating needs, answering questions, and fostering genuine relationships that enhance the overall wellness experience.

• Proactively address Member questions, concerns, and service needs with professionalism, discretion, and a solutions-oriented mindset, escalating matters to the appropriate team member when necessary.

Facility Presentation, Cleanliness & Organization

• Maintain a clean, organized, and welcoming Fitness Center environment throughout each shift. Routinely inspect fitness areas, studios, locker room support spaces, and pool deck areas; restock towels, water, toiletries, and other supplies; and ensure all spaces meet Club presentation standards.

• Prepare and maintain the pool deck and surrounding wellness areas each day. Arrange and organize pool furniture and equipment, monitor cleanliness, stock poolside amenities, and support a safe and enjoyable Member experience.

Reservations, Scheduling & Member Support

• Manage class, personal training, and wellness reservations using the Club's scheduling software.
• Create, modify, and cancel reservations, assist Members with booking inquiries, and provide accurate information regarding programs, schedules, policies, and services.
• Consistently demonstrate exceptional hospitality by anticipating Member needs, maintaining attention to detail, and contributing to an elevated and personalized wellness experience aligned with Martis Camp service standards.
• Coordinate with the Fitness Team to communicate schedule changes, manage reservation adjustments, and ensure Members receive timely, accurate information regarding fitness and wellness programming.

Communications and Fitness Class Support

• Answer incoming phone calls and respond to emails in a timely, professional manner. Address Member questions and requests, relay information to appropriate team members, and provide administrative support to the Fitness Director, Coordinator, and instructors as needed.
• Process Member purchases and charges through the Club's point-of-sale (POS) system, including fitness classes, personal training sessions, beverages, and retail items. Ensure all transactions are accurate and completed in accordance with Club procedures..
• Assist instructors with preparing fitness spaces before classes and events. Set up yoga mats, exercise equipment, and light furnishings; ensure rooms are properly arranged; and sanitize, organize, and return equipment to designated storage areas following each class.

Member Safety, Policies & Emergency Response

• Professionally communicate and uphold Fitness Center policies, procedures, and facility guidelines. Monitor facility usage and address concerns tactfully to ensure a safe, positive, and respectful environment for all Members and guests.
• Remain alert to facility safety concerns and respond appropriately during emergencies. Maintain CPR/AED certification (training provided if necessary), follow emergency procedures, and promptly report safety issues, incidents, or equipment concerns.

KNOWLEDGE, SKILLS, & ABILITIES:

Knowledge

• Basic knowledge of fitness center operations, hospitality standards, and customer service best practices.
• Understanding of fitness equipment usage, facility safety procedures, and emergency response protocols.
• Familiarity with reservation, point-of-sale (POS), and basic computer systems.

Skills

• Excellent guest service, interpersonal, and communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple tasks, maintain facility cleanliness, and provide efficient administrative support.
• Proficiency in handling reservations, member transactions, phone calls, and email communications.

Abilities

• Ability to create a welcoming and professional environment while building positive relationships with Members and guests.
• Ability to prioritize responsibilities, work independently or as part of a team, and remain calm under pressure in a fast-paced environment.
• Ability to safely lift and move equipment and supplies up to 50 pounds and perform physical tasks associated with facility setup, cleanup, and maintenance.
• Ability to work a flexible schedule, including weekends, holidays, evenings, and seasonal peak periods.
• Ability to respond effectively in emergency situations and maintain confidentiality regarding member and club information.

PREFERRED EDUCATION, EXPERIENCE, CERTIFICATIONS, AND LICENSURE:

• Minimum 2–3 years of hospitality, customer service, or fitness industry experience preferred, ideally within a luxury fitness facility, hotel, resort, or private club environment.
• Current CPR/AED certification required; training can be provided.
• Strong communication, interpersonal, and organizational skills with a demonstrated commitment to exceptional service.
• Availability to work weekends, holidays, and peak winter periods as needed.
• Must be at least 18 years of age.

PHYSICAL REQUIREMENTS:

• Ability to lift items (weights up to 50 lbs., patio furniture up to 50 lbs.)
• Ability to work outside to help setup for fitness classes or other events.
• Ability to communicate effectively in a collaborative work environment utilizing various technologies such as telephone, computer, web, voice, teleconferencing, e-mail, etc.
• Ability to work evenings, holidays, and weekends. Saturday and Sunday work is required during holiday seasons and summer. 
• Ability to stand and sit for long periods and perform tasks that require bending, stooping, kneeling, bending, twisting, crouching, climbing, reaching, standing, sitting, carrying, walking, pushing, pulling, lifting, and grasping.

SEASONAL WAGE RANGE & BENEFITS: $23.50/hr

• One complementary employee meal per day
• Martis Camp gear or uniforms may be provided when required for the position
• Scholarship Opportunities
• Retail Spa and Golf shop discounts
• Ambassador Recognition Activities and Events
• Free Ambassador Fitness, Golf & Tennis Clinics (when available)
• Work Tango Recognition and Incentive Programs
• Other rewards and benefits as listed in the most recent Ambassador Handbook, subject to change

*Martis Camp Club is an equal-opportunity employer

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