Personal Banker (Universal Service Representative): Yucca Valley
$21.94 - $32.91 per hourFrontwave Credit Union
Universal Service Representative
As a Universal Service Representative you are responsible for performing a wide variety of responsibilities related to all teller and USR I functions, including processing deposits, withdrawals, loan payments, new accounts and loans. Balances daily transactions and verifies cash totals. If you enjoy helping people and have experience working in a financial institution, this job is for you!
Competitive pay, 401k matching, mortgage and auto discounts.9-27 days of PTO per year (based on tenure), VTO and 10 paid holidays.Affordable medical, dental, vision health plans, and Flexible Spending Account.Employee Assistance Program with a variety of services.Career development, training, and coaching, mentoring; tuition reimbursement up to $4,000/year.Culture of excellence and continuous improvement.We strive to be the best place you've ever worked!
Responsibilities
Essential Duties and Responsibilities:
- Processes routine transactions such as deposits, withdrawals, transfers, issuing cashier's checks, etc.
- Opens new memberships, all ownerships.Adds/removes joint owners on existing memberships.
- Interviews potential and existing members to determine appropriate products and services to meet their financial needs.
- Actively cross-sells additional products and services to meet member needs.
- Originates and funds unsecured loans (credit card and personal loans/lines). Communicates loan decisions.
- Performs follow-up calls to new and existing members to ensure member satisfaction, answer any questions.
- Answers IRA questions and performs IRA contributions and distributions.
- Demonstrates knowledgeable in providing information and demonstrating alternate delivery channels for member usage including by not limited to: frontwavecu.com, Online banking, EStatements, Mobile Deposits, Bill Pay,
- P2P, Remote Transfers, Express Line, etc.
- Serves as a support to new Universal Service Representatives.
- Participates in end-of-day branch balancing process.
- Demonstrates the ability to be flexible and prioritize workflow.
- Balances, fills, audits ATM/CDM/Recycler as needed
- Maintains cash vault
- Instant issues debit cards
Qualifications
Education and/or Experience:
High School Diploma or general education degree (GED).
One year financial institution experience in a Teller or similar role with an emphasis on accurate cash handling.
Physical Demands:
Member facing positions at our all branches may require standing. An adequate number of suitable seats shall be placed in reasonable proximity to the work area and employees shall be permitted to use such seats when it does not interfere with the performance of their duties.
Salary Range: $21.94/hr - $32.91/hr
Service Excellence Standards
When joining Frontwave Credit Union, you can expect to be a part of a workforce committed to the following Service Excellence standards: We see it. We own it. We get it done. We ignite positive experiences. We do things right every time. We are collaborators - united, cohesive and engaged We innovate and evolve. We create memorable experiences for life. We starts with me.
Frontwave Credit Union$750 per week
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