Project Coordinator Aftermarket Sales - 1st

Job Description

Job Description

Location: Mason, OH
Employment Type: 1st Shift, Full-time, temp-to-hire

Job Brief
Kable Workforce Solutions is hiring a Project Coordinator for our client. This role is responsible for serving as the primary customer contact for retrofit and lifecycle service solutions; defining project scope, cost, and delivery; creating and managing formal quotes and customer purchase orders; coordinating project execution, logistics, and resources; monitoring project performance against scope, cost, quality, and delivery; supporting sales and customer satisfaction initiatives; and maintaining complete project documentation and records.

What’s a Typical Day Like?

• Act as a direct and single point of contact with customers seeking solutions regarding retrofit options and lifecycle services.
• Provide technical consultation that optimizes the customer buying experience and finds the best solution to their needs.
• Define the scope, cost, and delivery of their request.
• Create formal quotes to include project scope and itemized descriptions of services, materials, and parts with prices.
• Secure the business with verification and acknowledgement of customer Purchase Orders to Quote.
• Coordinate project execution including logistics and technical information to make the project successful.
• Continuously monitor, identify, and manage jobs that are progressing beyond original scope of work regarding cost, quality, and delivery
• Adjust schedules, targets and financial considerations on each project as needed.
• Collaborate with customers, internal and external resources in finding best-fit solutions to reach swift resolution of issues that arise.
• Coordinate the implementation of aftermarket solutions activities including responsibility for set-up of RID/Tasks, coordinating any logistics of technicians, materials and parts required for successful project execution.
• Perform periodic on-going project review to assure continued alignment between proposal, customer purchase order and deliverables.
• Create and maintain project records to include quote worksheets, formal quotes, customer POs, along with any associated communications between internal, external resources and customer.
• Mediate and settle any customer disputes regarding price, quality and delivery as required.
• Utilize the company enterprise business system, intranet site, and Customer Support database to coordinate the sale, logistics of Goods and Services required for each project.
• Participate in recurring project status and departmental financial meetings.
• Generate new sales opportunities through lead follow-up, cold calls, and focused marketing efforts.
• Attend and provide updates in weekly Customer Support scheduling meetings providing updates to on-going activities and future requirements.
• Participate in customer satisfaction feedback analysis and continuous improvement efforts.
• Participate in interdepartmental process development as part of continuous improvement efforts.
• Assist AMS Manager as directed.

What Are the Requirements of the Job?

• Experience in developing, organizing, and managing projects end-to-end.
• Able to complete multiple assignments running concurrently with attention to detail and a high degree of accuracy.
• Ability to prioritize activities considering the influence on short- and long-term relationships with customers and the impact these have on company performance.
• Strong interpersonal skills including tact, diplomacy, and customer relations with a professional demeaner while interacting with a broad range of people from technicians to engineers, from senior administration to procurement professionals.
• Demonstrated ability to write clear and concise reports and memoranda.
• Able to make presentations to persuade others to accept a recommendation or provide information and instruction.
• Able to effectively communicate both verbally and in written form.
• Demonstrated proficiency in accessing, using, and disseminating information stored in large data systems.
• In-depth knowledge of Microsoft Office Suite applications
• Able to sell and promote products and services.
• Able to effectively project technical capabilities to customers and front-line service engineers.
• Establish and maintain collaborative relationships with internal and external partners.
• College Degree or equivalent work experience in automation, high technology manufacturing or related business, focused on the administration.

Why Choose Kable Workforce Solutions?

• Weekly Pay
• Exclusive Access Opportunities to V.I.P. Vault
• Day 1 Benefits
• Various Bonus Opportunities
• Eligibility for Employee of the Month Rewards

How to Apply And Next Steps?
Please submit your resume in our application by clicking “apply now.” We look forward to reviewing your application and you will hear from us within 1 business day.

About Kable Workforce Solutions
For over 50 years, Kable Workforce Solutions has been connecting skilled professionals with leading employers across the region. We’re dedicated to helping people build lasting careers and helping companies grow through quality, integrity, and partnership.

We believe in people first — empowering individuals to succeed and celebrating the work that drives our communities forward.

Kable Workforce Solutions is proud to be an equal opportunity employer. We welcome and value diversity and are committed to creating an inclusive workplace where everyone can thrive. Read our full diversity statement here.

This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.